I attended with a group retreat that was using Gaia as its base for a week. Upon checking in I found the establishment to be run down & in need of some TLC. Weathered furniture, mouldy jacuzzi, pool lounger cushions ripped, dirty, faded. Linen - massive issue. Filthy, torn, not laundered properly. Holes in sheets, sheets dirty, housekeeping was very basic & despite the holes & dirt on bed sheets on check in they weren’t changed! Towels provided were unbelievable- I use better towels for my dogs bath. Animals in roof making noise at night. Bugs in the bed - ants, insects etc Mosquitoes nets on bed filthy, stained, falling apart held with paper clips. Lots of road traffic noise. Villa staff were very polite & lovely but the standard of service is very basic. Food - was provided by onsite staff for the retreat. Evening meals were served cold or room temperature & this was at the time it was put out for service. Overall they need to do a lot of work to get up to a standard for people to use this venue as For running their business out of.
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