We had a lovely room with a pool and the hotel is absolutely gorgeous. However, there were a few weird incidents. The first incident was when we arrived. We were greeted on arrival with lovely refreshing drinks and a blessing, which was amazing. Someone then helped us carry our bags to the room, which we hugely appreciated. Now, I do have to add that we don't come from somewhere where you tip for everything; you only tip when you have received exceptional service. For me, personally, assistance with luggage is standard at any 4 or 5 star hotel. The person who helped us with our luggage hung around our room until it became awkward. At the time I didn't understand why he just stood there but, looking back, I guess he was waiting for his tip. Had I have known this was the standard, I would have made sure I had cash on hand, if only to avoid an awkward situation. Our stay was pleasant, but I did notice stains on the bedding. The food was good but the breakfasts were a little bit small. I'm a skinny person who can't eat much in one sitting, but even for me, it was a bit small (see photo). I ordered an omelette one morning, and the menu mentioned add-ons. I asked for cheese, tomato and bacon. I was told I could only choose two (fair enough), so I chose bacon and tomato. I assumed it would be more than one slice of bacon and at least one tomato. I received a small omelette, one small slice of bacon, and 3 small slices of tomato. It wasn't the end of the world. It was still (just) enough food for me as someone who doesn't usually eat breakfast, and it was tasty. While the breakfast was good, it looked quite amusing on the I took a photo and posted it to a very niche, private Facebook group that I'm a member of. The group is mostly banter and sarcasm and is exclusively for people in my city, thousands of kilometres away from Bali. On checkout, I was confronted with screenshots of my post from this small, private Facebook group. Weird!! It was SO uncomfortable, and I find it absolutely bizarre that they would stalk a guest on social media to that extent. Thinking about it gives me the shivers. At the end of the day, we had an average stay, but the staff made us feel uncomfortable. Lovely hotel, but I won't be back.
翻譯