OYO 3868普里芒果酒店(Puri Mango Hotel)

Check with Trip and they insist hotel is open but not contactable by phone. Went to hotel I day earlier to ensure Hotel is not closed as I have 4 nights bookings. Lot of website showed hotel not accepting reservation or SOLD OUT. Was told by reception staff that my 4 nights booking in order and told me just check in tomorrow. Next morning I went and the Lady Manager said they have CANCEL contract with OYO and said only accepting booking for standard room that is IDR 250K. and offerred me IDR 150 Pay at Hotel and CANCEL my Trip Booking. Please read attachment .

This is a guest house, not a hotel. It is 175,000IDR per night for a basic room. The aircon works well. I booked through agoda and had a great deal , booking 4 nights with a very good rate. However, when I arrived, the manager did not want to honour that. After checking my booking she asked me to pay the difference or cancel my booking and call agoda . I said I did not want to do that. So I decided to stay for 3 nights ,which I had already paid for according to their rates at the front desk. The staff are friendly and the guy at the front desk is professional and has good customer service skills.