來自住宿之回應: Dear Valued Guest,Warmest greeting from Rama Residence Petitenget.Thank you very much for taking the time to share such a detailed and thoughtful review. We are delighted to hear that you enjoyed our convenient yet quiet location in the heart of Seminyak, as well as the comfort of our facilities.It’s wonderful to know that you appreciated our clean swimming pool, the well-equipped room with refrigerator, tableware, washing machine, and dryer, along with the dining options both from our restaurant and the Japanese restaurant next door. Your compliments on our staff’s service attitude truly mean a lot to us, as we are always dedicated to creating the best experience for our guests.We are so pleased that your overall impression was very positive, and we sincerely look forward to welcoming you back to Rama Residence Petitenget for another enjoyable and memorable stay.Warm regards,Management Rama Residence Petitenget
來自住宿之回應: Dear Valued guest,Warmest greeting from Rama Residence Petitenget.Thank you very much for your kind review. We’re truly happy to hear that your stay exceeded expectations and that you enjoyed the convenience of our location, with many bars, spas, and shops nearby.We also appreciate your understanding regarding the slight noise from the roadside. We're glad it didn’t affect your overall experience, and we’ll continue to do our best to ensure a peaceful and comfortable stay for all our guests.We look forward to welcoming you again in the future!Warm regards,Management Rama Residence Petitenget
來自住宿之回應: Dear Valued Guest,Warmest greeting from Rama Residence Petitenget.Thank you for taking the time to share your feedback. We are truly sorry to hear about your sudden health condition and the inconvenience it caused to your travel plans. We sincerely hope you are recovering well.Regarding your reservation, please kindly allow us to clarify. As a hotel, we follow the cancellation policies agreed upon at the time of booking. These policies are in place to ensure fairness and clarity for both our guests and the hotel. While a refund was not possible under the terms of the booking, we offered the option to postpone your stay as a win–win solution, so that you may still enjoy the value of your reservation at a later date.We genuinely understand how disappointing it can be when unexpected circumstances arise, and we regret if our communication did not fully meet your expectations. Please rest assured that we will continue to improve the way we handle such sensitive matters, as we always aim to balance adherence to policy with care and understanding for our guests.We sincerely hope to have the opportunity to welcome you in the future, so we may provide you with the comfortable and positive experience that so many of our guests enjoy at Rama Residence Petitenget.Warm regards,Management Rama Residence Petitenget
來自住宿之回應: Dear Carrie,Warmest greeting from Rama Residence Petitenget.Thank you so much for your kind and thoughtful review! We are truly grateful for your feedback and so happy to hear that you enjoyed the service, breakfast, and the nearby amenities. It’s our pride to provide a clean and comfortable environment for our guests, and we’re thrilled you appreciated the pool and overall cleanliness. We're committed to offering excellent service and would love to welcome you back for an even more memorable stay in the future. Please don’t hesitate to reach out for your next visit – we’ll be ready to make it just as wonderful!Warm regards,Management Rama Residence Petitenget
來自住宿之回應: Dear Valued Guest,Warmest greeting from Rama Residence Petitenget.Thank you so much for your kind review! We are absolutely thrilled to hear that you had a comfortable stay and were able to enjoy our facilities. It's wonderful to know that the spacious room, including the large bed and sofa bed, suited your needs, and that you found our amenities like the dryer and water purifier helpful.We’re also delighted that you enjoyed our breakfast offerings! We aim to provide a variety of delicious options to make sure our guests start their day on a high note.Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. We would love to welcome you back for another memorable stay with us, and we hope to continue exceeding your expectations. Please don’t hesitate to reach out if we can assist with any future bookings!Thank you once again, and we look forward to hosting you again soon.Warm regards,Management Rama Residence Petitenget
來自住宿之回應: Dear yiiyduyi,Warmest greeting from Rama Residence Petitenget.Thank you so much for your detailed review. We are very happy to hear that you enjoyed your stay with us. Your feedback is incredibly valuable as it helps us improve our service and quality for future guests.Please know that our staff always strives to maintain our facilities and amenities in the best possible condition to ensure a great experience for everyone. We appreciate your insights and will take them into consideration as we continue to enhance our offerings.We look forward to welcoming you back in the future!Best regards,Management Rama Residence Petitenget.