The Novotel Mexico City Centro Histórico is a new hotel. Its newness shows in any number of ways, both good and bad. First the good: Staff were all friendly. And my room was shiny new and free of signs of wear. Everything in the room worked perfectly. It is true that the room was rather small and that the view was mostly of a blank wall. Since I was by myself and did not spend much time in the room during the day, these latter issues didn’t bother me very much. There were, however, some issues that were also perhaps related to the hotel’s newness. The cleaning staff didn’t empty the wastebasket on the first day and didn’t replenish the Nespresso pods on the second. Perhaps they should start working from a checklist … ? Also, breakfast was only available half an hour later than advertised. And, oddly, only certain guests were offered omelettes. And, as someone who doesn’t eat meat, I was bothered by a cheese-and-luncheon-meat plate on which the cheese and luncheon meat were piled on top of each other. I would also have appreciated labels on the four stew-like dishes on offer—I couldn’t tell what they contained. There is also the issue of billing. When I checked in at 3 p.m., I was asked to pay the entire bill—no problem there. But, when I arrived in my room, I found an e-mail from hotel management informing me that, because the hotel was extra busy, I’d already been charged for day 1. It’s true that I’d opted for a “flexible” rate which required me to agree to pay for the first day whether I showed up or not, but it was a little startling to be charged for a no-show before the earliest possible check-in time—and then charged again when I checked in. It took a week for the double charge to disappear from my credit-card statement. I can’t believe Accor would have approved of this billing procedure. The thing that most bothered me about the hotel was the absence of a minibar. The TripAdvisor website—and also the websites of several booking agencies—all claim that rooms in the Novotel Mexico City Centro Histórico have minibars. The Accor website, I’ll admit, doesn’t. But I guess I’ve come to expect that hotels of a certain class would have minibars. And I missed having one, not for overpriced drinks, but for the groceries I bought. I wasn’t, in other words, very enthusiastic about the Novotel Mexico City Centro Histórico, although I acknowledge that, with a few changes, it could most definitely be turned into a very good hotel.
As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous.
We were upgraded to kingbed room.
Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered.
This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.
墨西哥城 W 酒店位於改革大道旁,地處時尚的波蘭科街區。酒店周遭有着別緻的購物門店,繽紛絢爛的人文景觀,以及精彩豐富的夜生活,讓時尚達人們心生嚮往。酒店豐富的定製設施和服務,是對超凡體驗的重新詮釋。我們的波蘭科寵物友好酒店擁有237間精緻客房和套房,配備時尚傢俱和眾多特色設施,供您暢享非凡住宿體驗。休閑廳酒吧裝飾時尚前衞,供應特色創意雞尾酒,是舉辦派對的理想地點。酒店內設多處別具新意的活動空間,可滿足舉辦各類不同活動的需求,商務娛樂皆宜。九間會議室總面積約715平米,可承辦10至340人規模的大小型活動。
不論是商務還是休閑旅客,墨西哥城希爾頓改革大道酒店都能讓您的墨西哥城之行變得更加美好而難忘。包括Museum Of Folk Art Mexico City、Ex Iglesia de Corpus Christi和流行藝術博物館都在短距離內,入住酒店的旅客在該地區遊覽會很方便。所有極具特色的客房都配備有國際長途電話、熨衣設備和房內保險箱,讓您感受到更加貼心細緻的入住體驗。除此之外,配備有24小時熱水和吹風機的浴室是您消除一天疲勞的好地方。在餘暇時間,可以選擇去酒店的酒吧喝上一杯飲料,驅走所有的疲憊。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Nudo Negro(西餐)、Murakami(亞洲菜)和Puerto Madero Polanco(其他)期待着您的光顧。住客既能在 健身室揮灑汗水,也可以在按摩室放鬆身心。酒店設有會議廳和商務中心,為旅客提供高品質的商務服務。提供乾洗服務,為您的旅途省心。
Lovely food in a relaxed setting, as we stopping in for breakfast after a long flight and too early an arrival to head straight to our accommodation. Great service from Alejandra, Salvador & Carlos and a DELICIOUS omelette from Elena, who all spoke great English and taught us how to say omelette in Spanish (“omelette”)
不錯
62 reviews
4.2/5
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4.2/5
不錯
訪訪客El hotel es muy bonito, su restaurante es bueno y el personal es muy amable y atento, pero tuvimos dos problemas que hizo que nuestra estancia no sea buena. La más importante que el aire acondicionado no funcionaba bien en la mañana y esto generaba que aunque lo programábamos para 20 grados, la habitación era un horno y estaba a 27 o más grados centígrados, lo cual hacía necesario salir de la habitación lo antes posible. En la noche el aire si funcionaba bien, lo cual me hace pensar que lo que nos dijo el técnico dls hotel era cierto, que prendían tarde el chiller. Llamamos a quejarnos todos los días y si bien venía una persona de mantenimiento, Ninfa lo pudo arreglar El segundo problema fue, que a pesar que en la habitación éramos 3 personas, siempre nos dejaban solo dos toallas, y todos los días teníamos que llamar a recepción para que mandasen una tercera toalla.
訪訪客飯店地理位置優越,距離改革大道 (Avenida Paseo de la Reforma) 僅幾個街區。房間非常乾淨,浴室裡有步入式淋浴間。一個不錯的 ce 升級是在床頭櫃旁配備 USB 連接埠。
我的問題是 Trip.com 的問題。我提前支付了 3 個房間的費用——一間給我,一間給兩個朋友。當我預訂房間時,我在線上表格上單獨列出了我們每個人。我透過電子郵件收到了確認,並認為我的朋友也是如此。當我們到達酒店時,我辦理入住沒有任何問題,但當我的朋友嘗試辦理入住時,他們被告知沒有為他們預訂。儘管事實上我在一筆交易中已經用信用卡支付了所有三個房間的費用。打電話給 Trips.com 並沒有解決這個問題。我給他們的預訂號碼只列出了我的房間。
我現在唯一的選擇是在我的信用卡帳單到達後對費用提出異議。
Had read reviews after booking + feared the worst but absolutely no issues at all !! Hotel is not like the photos on website + is old + tired but shower great, restaurant downstairs excellent for breakfast or cocktails + mariachi, staff very friendly + helpful . We were on 6th floor + little city noise not a problem at all, would happily stay again if possible ? 😊
An older hotel in need off an update. Room 305 has a quarter size bathtub and a leaking toilet. Room 210 has a three quarter size tub and a toilet that does not leak. The stairs between floors are dangerous with no hand rails. On the plus side, the location is central with easy walks to Zona Rosa.