設有酒吧的宿霧酒店

這間豪華海景特大床房是我們整個行程裏訂得最貴的一間房，本以為能享受到五星級奢華酒店該有的品質，結果卻換來了一肚子氣，成了體驗最差、最讓人寒心的一間！房間硬件底子雖然沒問題，但這家酒店的入住流程和服務管理簡直是一場災難。在明知房間嚴重延遲交付、讓客人面臨超長等待的情況下，現場員工表現得極其冷漠。我們累到在正規大堂裏蹲下，那麼多工作人員竟然當沒看見，沒有任何尊重的關懷，連一句安撫、一杯歡迎飲料都沒有。一個打着高端奢華旗號的酒店，基本的服務意識卻連普通服務業都不如。房間好那是硬件，但如此差勁的服務直接毀了整個入住心情。絕對不會再來，提醒注重服務體驗的朋友千萬避坑！

飯店的員工有禮細心，我們十分幸運的在提前到達的情況下，不只提前入住還獲得了房間的升等。 唯一有點煞風景的是飯店有幾處似乎在整修，也有幾次看起來曾經有漏水還在修補中，確實是美中不足了。 飯店內有幾間餐廳，我們嘗試了覺得早餐和洞穴酒吧都很不錯，不過要注意，飯店再稍為偏僻的地方，（走出去附近的餐廳很少）一望無際的泳池和海灘實在舒壓，有提供免費的兒童遊戲室，也有定時的活動可以參與。 最感謝的是我在深夜時間因小孩突然發高燒尋求櫃檯的幫助，飯店立刻請了他們的護理師來協助，才讓我放下心來！ 因為他們的服務和風景，我還是很願意再次到訪。

床硬實解乏。就是運氣不好，被安排的房間轟隆隆吵死了，不是車多，是酒店頂部的什麼設備一刻不停地產生巨大噪音，我們這一片的房間估計都受影響。 太累了，躺下就不想動了，懶得找前台調換房間，一夜倒也休息得不錯。

對菲律賓的金鑽酒店千萬別有太大幻想。住過三亞豪華酒店的，估計對這裏酒店設施都會無感。當然，宿務的海還是很漂亮的，這個是得天獨厚的地理環境。其它的就別太高要求了。酒店外觀不錯，大氣，景色斐然。但是房間簡直了，3星酒店級別都沒有。設施極其老化，房間極其小，連個沙發都沒有。床0.8米2張，床軟得你睡得不腰疼才怪。如果要選，還是在薄荷島泡酒店吧，這兒不如薄荷島south palm。酒店消費還可以，國內一線價格水平。在酒店2晚沒出去，做spa吃飯。

住行政套房，乾淨、房間空間大，可要求高樓層海景，我住4613房邊間，中午後剛入住，冷氣要稍開一會就很涼，浴室空間大，沐浴乳洗髮精是檸檬草香味，床是one king很有支撐，非常舒服，冷氣超冷。沙灘有跳島行程購買（深潛），資生堂島（出海1hr自費買海鮮cp值高+沙丁魚風暴（飯店沙灘前的水域），出海很方便，不用帶乾淨衣服，回來直接回飯店沖洗，省去坐車麻煩，沙灘躺椅上耍廢看海，很享受😎，飯店旁有小便利商店營業到凌晨。島上較多韓式烤肉、活螃蟹料理，吃了三家，但紅螃蟹的比較小隻肉不飽滿，比較不推，但口味很讚，unclejack很推！渡假村住的很舒服，很有渡假風，我會選擇再次入住，房間有任何問題要求的，服務很迅速，這點很讚。

房間是一間類似於國內的小別墅，但是東西設施少，泳池漂亮，飯菜較單一，除非自己單點，浮潛好，但是潛導少，要預約，海很漂亮，服務員都熱情！

雖然地處偏遠，但這是一家非常漂亮、舒適的飯店。員工效率高，服務品質高，簡直難以置信這是在菲律賓。食物也很美味，所以我每天都去。游泳池也很有趣。

I had a hot, uncomfortable disappointed, and we were in utter shocked that the room I booked was not in their system. As I was rebooking, it was not the same as the first booking then blacked out occured. During the blacked out the my booking end up with only a bed in dorm style quarters, public bathroom and no privacy. My first booking was a package trip from Cebu to Manila which still in a wrong date. The actual date for the flight was to be on August 19 @ 9:50 but the three agent that I spoke to on the 18th got my hotel canceled and only provided me a rebooked solution. Sure, I can rebooked, thank so much for making my simple trip into **************** with my family, along withy impatient high functioning autism, 24 years old son who doesn't like his iPad to be low battery and no wifi. To remind you that the black out still happening, so during my aunty and son lunch the black still going. I have no idea what kind of menu and price for food and drinks. As I saw the server put the first plate of food, I was shocked to see the mountain square shape nacho cheese beyond understanding. My aunty is only 90 to 100 pounds. She doesn't speak English and doesn't understand what she ordered, so she asked question about salad and a slice of pizza. But that not what the server brought, he came out again carrying nacho cheese, same size as the first nacho cheese/beef, except the second is chicken then a whole large Canadian bacon pizza. I couldn't believe the amount of food that was ordered then a Red Bull for my autistic son? My aunty was repeatedly saying that she only want salad and a slice pizza then water. What she really wanted the cook and server wanted to do is take away all the food back including the Red Bull. Oh, one more set of food, two big pieces of Burrito. The hotel is still in black out and stuffy hot and dark. The staff are not good listener. My son started eating and drinking the Red Bull, when I saw him, I told the staff that Red Bull straight might kill him of a heart attack. I also mentioned that my son doesn't know self control when it comes to food which is called glutenny . He already pass his regular weight. I heard my aunty said that my son ordered all the food; she had no idea what he was ordering. Meanwhile the black out still continuing till around 5:30 pm, every building around the area has their electricity back on but not the Papabo. Our booking still in process. The manager charged me for the lunch even though the mistake was the their service, taking order from an autistic person instead of asking his parents. The manager decided to booked us in the one room that has two bunk bed, private bathroom and has windows cause still black out. The room is stuffy and hot, it's on the fourth floor, no elevator and dark to go up the stairs. We decided to lock up our things in the room cause still black out. My aunty over heard that the electricity bill was not paid. So as soon as I got down. The manager charged me 1500 pesos cash plus 1200 pesos for lunch that I only got to eat two slices of pizza and a couple of bite of nacho beef. I didn't get to have the burritos. The Papabo manager quickly went to pay for their electricity bill after she spoke to the owner. My aunty and me went to the beach. I for sure locked the bedroom and still no electriçity. My son went to 7/11 to charge the iPad. We got back at the hotel at 8:30 or so and the electricity was on and my son also in the in the hotel. Do recognized that the hotel keys was an actual key, and I only have the key with. In my surprised our bedroom door was wide open, our things are scattered on the chair and table. Now, just today at this time, I'm still looking for my necklace that has my Mom piece of earing, my oldest son alligator tooth pendant and my initial pendant A. I'll call the hotel when I finished looking at our things here.Yap, my necklace is missing.

這是這家旅館第二次。這次我住了5晚。該位置非常方便,就在公園購物中心的前面。您可以從機場乘公共汽車去(儘管您從公共汽車站步行約5分鐘)。您可以立即去SM(公園購物中心有一個稍大的巴士總站,您可以乘坐K01)。公園購物中心提供洗衣服務,您可以在4小時內完成,每1㎏66P。公園購物中心內有兩家按摩店,都是合理的價格。 這是一個設施,但是有窗戶,但是風景是零,昏暗而悶。 前台仍然不友好。這是清潔,但我希望您在吃早餐時這樣做,但是無論我說多少次,他都沒有這樣做。 另外,在清潔時,我想放一張便條紙,但是除非我告訴它,否則他不會放它。不要讓我多次說同樣的話。我住了5晚,所以我希望你學習。 早餐很美味,但是服務不好。這是因爲沒有補充煎餅,湯或西瓜。因此,服務質量總體上很低。 宿霧還有很多其他不錯的旅館,所以我想考慮一下是否會再次入住。

It's a mixed bag. The location is excellent, offering a different, good sea every day. For safe swimming, you need to follow the tide schedule. The hotel grounds and plants are very well maintained; they're beautiful and clean. There's a long stretch of beach for strolls. Logistically convenient – there are plenty of cafes, restaurants, shops selling travel essentials, and a market with fresh produce nearby. A major drawback is the large construction site nearby, which can be heard all day, especially in the bungalows nearby. The rooms and bungalows are in fair condition. However, there are some serious downsides: every other day, it was impossible to shower due to low water pressure; when the pressure was low, the water heater wouldn't turn on; and the water had a strong sewer smell. At breakfast, the restaurant won't offer you salt, pepper, or sauces unless you ask. Drinks include juice from concentrate or coffee. Only after a week did we discover they offer tea for breakfast. The breakfast is very basic, and there's no fruit at all, which is surprising given the price of fruit on the island. There was trash on the beach all week, just a little bit, washed up by the sea. It was cleaned up quickly, as it didn't require much effort. But why is the beach cleaned only once a week? The hotel website advertises a shuttle service, but I advise against it. Personal experience: I sent a text message and email to the hotel on time; our ferry departed at 5:30 PM. We arrived on the island around 7:00 PM. We weren't met. We got there ourselves. A hotel security guard met us at the hotel and gave us our room keys. It immediately became clear that the light switch in the bathroom was causing lightning and could shock us, and the water heater wasn't working. The security guard said, ”Take this up with the management tomorrow; my concern is safety.” Information about room problems is not passed on to the management. So, we spent the first night without hot water or power in the bathroom. After we contacted them, they gave us a working room mid-way through the second day. They didn't apologize for the missed shuttle service, and they didn't offer the stated compensation for our independent transfer. Moreover, I received a welcome email from the hotel after only one day of my stay. The hotel has adequate staff, and the people are positive and friendly. However, management, quality control, and leadership are seriously flawed. The rooms are overloaded with text reminders, rules, and restrictions, many of which would be confusing to a normal person. Or does the hotel manager think only people with dementia stay at their hotel? Reminders and restrictions are completely unnecessary if guests are greeted promptly and the necessary information is provided electronically in their native language.