Our experience was great. The staff was extremely attentive. I called ahead about renting a wheelchair and walker for my wife to use and they sent me to a great local outfit that delivered both to the hotel. Then the lobby staff were great at stowing the wheelchair and bringing it out as we needed it. I was also impressed with how the housekeeping staff were able to clean our room as late as dinner time if we had the do not disturb sign on for most of the day. The service was just incredible. And the location could not be beat. Barcelona has so many hotels but I doubt few could compare for proximity to the best attractions, shops and the beach.