巴塞爾聖雅各佈公園球場附近酒店

This is NOT a 4 star hotel by any means despite rating itself as one. Our poor luck but we had no idea the hotel did not have air conditioning except for their lobby area! On the hottest days of our stay with external temps ~100F the room at night was way too hot even with an additional room fan that was provided to aid us in cooling off. What to say...disappointment. Additionally the cleaning team was amiss with simple things like re-stocking facial tissues, shampoo, waters. The only positive was that it was near the train station and not too far away from city center. I will not be staying here next time.

Das Hotel ist in einer sehr guten zentralen Lage, vom Hotel kann man überall zu Fuß hin

我到達黑暗中，直到早晨早晨欣賞巴塞爾的壯麗景色時，才欣賞到落地窗。在內部，這是一間設計精美的現代酒店-燈光控制全部放在精心設計的單個墊子中，這消除了我個人花10分鐘研究如何關閉燈的煩惱。床很舒服，淋浴高壓，馬上就熱了，早餐很充足。就在Messeplatz旁邊，如果您正在遊覽諾華（將會有很多商人在此出行），酒店提供的城市卡就意味著您可以在10分鐘內乘坐一輛電車免費到達那裡（即使那輛電車從在旅途中成為＃14到＃1的對象）。

晚上 10.30 辦理入住，沒有人，門也鎖著（據說接待處營業到晚上 11.00）。經過對講機和電話的幾次通話後，一個昏昏欲睡、脾氣暴躁的男人到達了，他最終冷漠地讓我辦理了入住手續。但這只是我在這裡住宿期間最好的部分.... ..然後是房間- 一個很小的空間，沒有任何空調或無論如何通風，但 20 世紀 80 年代的冰箱會產生大量熱量，因此如果窗戶緊閉，就無法呼吸。打開窗戶，這裡充斥著來自中央街道之一的交通噪音，儘管即使打開窗戶，也幾乎沒有任何新鮮空氣進來，因為——賓果！ - 沒有通風。感謝亞歷山大酒店度過了一個不眠之夜！下次我寧願帶一個帳篷或是就睡在河邊某個地方的長凳上。

我們在hotels.com上訂了房間,給我們的房間和我們付的錢無關,給了一間沒有設計師燈的髒房間後換了房間,牀邊燈不見了。看起來他們在房間裏工作,最後一分鐘決定搬出去,因爲有預訂。可怕的枕頭,可怕的毯子,不是普通體面的酒店會使用的東西,特別是當你在推銷自己時。管理層故意把錯誤的圖片放到互聯網上,因爲它們只顯示一棟建築的照片,這並不那麼可怕。我們住的那棟只有部分顯示,但實際上看起來它就要被拆毀了。裏面有工作在進行,牆壁很髒,幾乎沒有裝飾。天花板的燈沒有燒,冰箱也沒有。我們試圖在大樓入口喝杯咖啡,但是一個工人告訴我們,咖啡不起作用...開始提一下,從一個壓力很大的禮賓部得到了態度,他對度假的人沒有同情心,在她管理不善的酒店裏度過了一段糟糕的時光!我們只是要求退款並離開了。生活太短暫,無法在向客戶撒謊的酒店中採取惡劣的態度。可恥。

一個非常簡單、乾淨、令人愉快的酒店。房間非常簡單和基本，但相當舒適。 （要小心只有浴缸的浴室：爬進爬出是謀殺。如果你擔心的話，可以要求換一下。）工作人員非常友善和樂於助人，庭院和環境很漂亮，免費電車帶你遊覽城市只需幾分鐘，這可能是宇宙中最安靜的酒店。如果你不吃早餐，你仍然可以在大廳買一個免費的牛角麵包（美妙的小黃油爆炸），但如果你吃早餐，自助早餐是在房價內的。它的主要業務是舉辦小型會議的酒店，我們就是這樣到達那裡的，而且非常方便。如果您的會議提供午餐，那麼您很幸運：食物很棒。我們花了三天時間，所有歐美與會者都對這裡的食物讚不絕口。 ——所以，如果您習慣了大飯店的高檔生活，這將需要一些時間來適應，但這是值得的。

I had booked 3 rooms for myself and my family for 6 nights to visit the lovely city of Basel and the rest of Switzerland. Even though the country and city were beautiful there were a few things that were not acceptable. Firstly, I was disappointed that there were no complimentary water bottles in the rooms, unlike any other Marriott rooms I have stayed in. During our stay, Sarah was always kind enough to provide water bottles when asked which made our night. However when I asked for water again on our 3rd night via the Bonvoy App, someone very rudely rejected my request, as you can see in the below screenshot of the message from the app. It was not pleasant and made me feel very uncomfortable to ask for a bottle of water. Being a Platinum member I did not expect to be spoken to that way for a bottle of water. Secondly, on my last night, I spoke with Sarah regarding my F&B credit that I chose upon check-in and it was mentioned that I was entitled to 10CFH per person per room per night. I double checked if it could be accumulated and then used in one go and I was told I could, so I decided to have dinner with everyone on our last night. When I checked-out, a man who came from the restaurant and checked out my rooms, I confirmed with him if I could get my F&B credit applied and he said yes, he rushed my check out and went back to the restaurant. When I received my final invoice online a few hours later with only say 1 day's F&B credit applied and not all for the 6 nights I was led to believe I could have. I was told I could get 10CHF per person per room night which is 20 x 3= 60, 60 x 6 = 360 CHF F&B discount as per Sarah and that she would write notes on my reservation so that the discount could be applied. If you see my invoices attached below, only 20CHF was applied for the whole duration. Can you please apply the discount that I was verbally told and confirmed several times as I was ordering the food and as I was checking out and compensate/refund what was charged on my card? I am very upset that there was not cohesive communication between the receptionists, I was being given incorrect information every time I spoke to a different person at the Front Desk. Thirdly, I was only told by Sarah that my postcards would be sent complimentary as I asked how much it would cost, she mentioned it would be complimentary, yet I received a separate invoice for the postcards. I would not have minded paying however telling me it's free and then charging me is unfair and not truthful. Is it how Courtyard Basel treats all their guests? I would like to be compensated, if it was verbally spoken it would be, it should be free, not charged when I am not aware. Lastly, staying for 6 nights you'd expect the room to be cleaned not just tidied... however none of the water bottles that were finished and empty were removed from the room. for 3 consecutive nights, the empty water bottles were left in the room which by the time we left had accumulated into a pile o

We stayed here for 1 night as visiting basel as we were told it's cheaper to stay in France but when you add up the cost of travel it doesn't add up. My advise stay in basel and get a basel card as if you stay in a basel city hotel you get a basel card which gives you free travel on trams and buses and discount to museums We paid 50 pounds to stay here 1 night on a Saturday night but had we payed 100 pounds to stay at hotel in basel we would of been around £20 quid better off as we used trams busses and visited museums. Hotel is literally 1 minutes walk from the border of France and Switzerland can't miss it. The hotel is very basic small double bed quite hard but fine and little kitchen in same room. Bathroom was ok but like the room needs updating. Shower was fine pressure ok and water was hot. Never ate at breakfast so couldn't comment. Pool at hotel but never used so again can't comment. Check in wasn't great as door to place is locked so had to ring intercom for ages to get in.. The receptionist in the morning was helpful and polite. We got a coffee and a pastry from coffee shop nearly opposite the hotel. We got a cab from hotel for 17 euro to three countries bridge which we crossed from France into Germany then across another bridge back into Switzerland.

選擇酒店,因爲它在我們喜歡旅行的絕佳位置。我想在德國再次看到萊茵河,我的兒子想要瑞士,所以完美的妥協。一切都很棒。房間乾淨寬敞,前台的工作人員樂於助人,特別是工作人員的男性成員。非常有禮貌,即使在非常繁忙時也很樂於助人。我沒有早餐,所以無法評論。門口有超市/購物中心/公共汽車和有軌電車,在萊茵河上享有最美的景色。

這家酒店在一個非常繁忙的購物中心的一個區域。交通很可怕。一旦到那裏,我們發現我們必須停在不附屬於酒店的停車庫6樓。然後,描述很差,標記不準確,引導我們把行李帶到0樓(但電梯上沒有0按鈕),穿過商場,走到外面,然後進入另一個區域,然後上另一個6樓登記。前台說哦對 他們知道一切都標記不好,佈局不好 但是好像沒在意 他們說週末交通總是不好走了1公里花了一個小時,上到保險槓的頂部保險槓車在排隊停車庫,在擁擠的購物電梯上找到空間,下到街道,穿過商場,上到6樓登記。該地區有很多道路建設,以及大院。房間非常寬敞,乾淨,光線很好。