I couldn't wait until I checked out to write this review. I have been to The Chateau for at least 8 years. The 1st time I was here. I was shocked that in my home country there's a resort that provide world class service that's comparable to any 5 stars hotel in the world. Since then, I been at The Chateau for at least once a year. My family love here so much that my elder brother held his wedding here. 2 night of dinner for 200 pax and dozens of hotel room. This is how much we love it here. Before what it became, the resort lives up to it name 'Organic resort'. Everything from the food to the bed linen to the shampoo was organic. The turn down service was awesome. Unfortunately, for the past few years it was bad is the word I am using if I am being kind. I still come once a year even during covid. Last year I came. It was bad but still bearable. This year 12/2/2022, I hope for the best and book a night at The chateau again and I am throughly disappointed. Let me start from the beginning, usually we went reach the resort we will be greeted by the staff and we will be escort to the study room or bar to have a sit and we are being serve some welcome drink while we take a rest from a long drive. Today, they just hush you to the reception and do the normal check in procedure and the worst part is the credit card machine is not working and I am waiting there for 15 minutes. Side note while l was waiting I overheard that a couple complaining that their toilet is flooding because of the plumbing issue. When they can't resolve the credit card machine issue and I starting to get irritated I offer to put down the deposit by cash. When we got the room key. The freaking room key holder is not new. It looks old and used for some time. Even a budget hotel gave a new one. When I ask can I have my tea time at the tea room I was informed that only 1 restaurant is available which is la Vie. I couldn't believe it. A 5 star hotel but you only provide a location for dining for breakfast, lunch and dinner. Oh ya, your bar is closed as well. I did try to order some food from the only restaurant available. I have to say the food that I have is one of worst dining experience in my life. Under cooked chicken, Overcook fish. With all the disappointed I try to took a shower. Well there's no hot water. I have to call the reception informed them about this. They sent someone over and the person told me that I need to wait for an hour for hot water. Are we still leaving in the 18th century? Bear in my I been here a lot of time. This is the 1st time I faced this issue. In fact I am writing the review while they are checking the hot water. Long story short, AVOID THIS RESORT I am throughly disappointed. This is going to be the last time I visit this place. And since this is not an organic resort anymore please change the name. It's just false advertising now.
The room is spacious complimented with a small kitchen for me to prep food that we would love to stay again. However, it would be great if there is a distinct entrance to our room for better security.
房間為第4幢,在最入面的要走路多一點點,其實走內園車行道3分鐘就到,開車也可到,不用內幢的相連通道轉行遠,四幢我覺得好很多,特別大堂有氣派多了,我感覺是最好的一幢可在主樓check-in
隔音差一些,但房大。
10分鐘開車到雲頂。
電視有香港電視TVB看。
有一間便利店,餐廳在7樓,我住的沒有包早餐,我在7樓泳池外小店吃
有免費游泳池
有免費停車位,信用卡入車場,check out 時前枱免費用。
有免費充電車位,但剛好我租的車沒有附件英式充電器所以充不到,電動車的朋友注意
Out of hotel info
#電動車要到Outlet premium car parking 才有充電,停車費也比其他的多些,22馬幣3小時(免費充電), 但對我們香港消費來說很便宜#
總結:價錢合理,地點也不錯
住一晚可以的,雲頂度假區酒店太貴房又不多