蓬塔卡納夢幻皇家海灘酒店(Dreams Royal Beach Punta Cana)

Great stay

Food wasn’t very good. All the good pool seats and beds were all taken by people who just put towels down and didn’t even use them. Drinks were very watered down. I also had to switch rooms because first room had issues with tv and was super loud. And they couldn’t move me Until my third day. I was only there for 5 days

Actually hotel location and pools are good. It has a big pool kind of lazy river style. Unfortunately, drinks are too sugary and not fine like other all inclusive hotels . Food is ok especially meats, but other things and breakfast are not ok. Room cleanliness and condition is not good (full of hair on the bed linens when we checked-in and my friends at the other room they had to change their room because of that situation and they said new room’s jacuzzi jets dont work). Spa is too pricey. They are using “preferred” upgrading program which costs about extra 500 usd per week per room and it leads to discrimination among the hotel quests (some restaurants, bars, places and rooms are dedicated for preferred customers then you cannot use them) . Hotel also has air condition problem in some indoor and out-door areas such as World cafe, sea grill restaurant and lobby are super hot, even you cannot eat or stay at there. Just 10 mins ago I asked this problem to restaurant manager at World Cafe and she was making a joke to me with shaking the tray to my face for cooling. About kids club. We are satisfied with their job and thank you for them. They are really taking care of the kids all day long. Staff, I cannot say they are rude, but they are super unhappy and you can easily feel that they are doing their jobs unwillingly Communication with them is also big problem if you are not speaking Spanish Night shows from the hotel entertainment is very limited I dont recommend

Actually hotel location and pools are good It has a big pool kind of lazy river style. Unfortunately, drinks are too sugary and not fine like other all inclusive hotels . Food is ok especially meats, but other things and breakfast are not ok. Room cleanliness and condition is not good (full of hair on the bed linens when we checked-in and my friends at the other room they had to change their room because of that situation and they said new room’s jacuzzi jets dont work). Spa is too pricey. They are using “preferred” upgrading program which costs about extra 500 usd per week per room and it leads to discrimination among the hotel quests (some restaurants, bars, places and rooms are dedicated for preferred customers then you cannot use them) Hotel also has air condition problem in some indoor and out-door areas such as World cafe, sea grill restaurant and lobby are super hot, even you cannot eat or stay at there. Just 10 mins ago I asked this problem to restaurant manager at World Cafe and she was making a joke to me with shaking the tray to my face for cooling. About kids club. We are satisfied with their job and thank you for them. They are really taking care of the kids all day long. Hotel staff, I cannot say they are rude, but they are super unhappy and you can easily feel that they are doing their jobs unwillingly. Communication with them is also big problem if you are not speaking Spanish. Night shows from the hotel entertainment team is limited. I dont recommend

The hotel has mold in bathroom, porch and livingroom. I have asma and it took a toll on me at this stay. The food outside our room stayed for over night every other night started to smell and flies on it. Booked a massage throughout online from hotel services and it never was scheduled on their end . The drink we drink from fridge half way were returned into the fridge insted of fresh ones provided. The food thats included in hotel some of the bread and meat had a weird taste and smell to it. When we placed our orders multiple times the staf had gotten the orders wrong and we would have to wait for the food to come corrected. We tried to extend a room for 1 hour due to having 2 small kiddos and they told us absolutely not. There isn't any customer liniancy nor courtesy, i didn't feel like a guest i felt like i was in a communist hotel . I asked the front desk for the regenal managers e mail , was ofcourse denied they stated i can contact them at front desk and go from there. We witnessed 2 guests yelling at the hotel managers and staf while being escorted to their rooms . Seeing this the first couple of days it wasn't eazy especially infront of my children the profenity that fallowed was unreal. The money we have spent and how we were treated and everything we had to encounter isn't worth it.

Lo mas inportante es la atencion que ellos tienen al uno llegar es sentirce acomado a otro hogar . Muchas gracias por tenerno a nosotro y mi familia lo pasamos super bien . Se disfruto mucho . Mia hijo diafrutarin tanto como la pisina y la comida. Muchas gracias . Tremendo hotel .

I disliked the early closing of pools @6pm…also the dining experiences as the food was not to my liking and there were restrictions placed to certain restaurants at different times. Preferred guest only without an option to join and pay for additional accommodations. Also I was placed in a room which lost part of the ceiling secondary to a leak. Maintenance slow response the next morning during job repair stuck in room while painting and repairing wall inhaling fumes for hours. Overall short unpleasant stay.

We had a great first experience at this resort. The staff amazing, very attentive & made things easy for us first timers. We highly recommend this resort if you’re looking for a nice relaxing get away. Francisco & Amada at the blue dorado swim up bar was 10/10. We had the best time with him every day of our trip!!

Property grounds was beautiful and staff very helpful. Did not like the fact that we shared grounds with secrets hotel but unable to use their facilities but they could use ours. Guards placed at door to keep dreams residents from entering hotel. Felt very inferior like we were in the a1960s Jim Crow era. All of the restaurants and amenities were at secrets. Good the worst I have ever had. Outside of a beautiful hotel and beach nothing to be desired. I have used dreams all over the world and this one was the worst. I love dreams AMR but this left a sour taste in my mouth.