I wanted to come back from our 7 night stay at the Animal Kingdom Lodge with NOTHING but positive remarks and an amazing experience to tell everyone about. Unfortunately, I find myself coming up with the right way to communicate our disappoin**ent. Over a year ago, my family and I planned a big trip to Disney - one of those 'once in a lifetime' opportunities for us all to be together for a week in this 'magical' place. For some of us, it was our first visit, for some, repeat guests - for all of us, our first time at Animal Kingdom lodge. We booked five rooms for a Saturday - Saturday stay, on the club level, with Savannah views. As you can imagine, the price tag was hefty, but so worth it for the trip that we wanted to have. We arrived late Saturday night to find that our rooms were not at all what we anticipated and thought we had confirmed. Whether or not this was a miscommunication on the part of our Disney agent or on the property, it was nonetheless, a DISNEY miscommunication. As of that moment we were guests at the property and kicking off our trip with a problem to be solved. We had four kids in tow, two under the age of 3, and needed to find a solution, food, and bedtime. We were able to 'correct' the problem by moving my family to Kidani Village and adding a second room to my brother's stay, which we were told at the time would cost us another $4,200. No discount, no courtesy, just another $4,200. Our room was moved to another building, away from our 10 family members, and from a Savannah view to a parking lot view. We were given no assistance in getting to our room, no offer of food or additional support given that our 2 year old was exhausted and hadn't eaten. Just sent on our way. When I tried to call the front desk for assistance, I was sent to an answering service. I tried to call housekeeping for blankets and pillows and again, got an answering service. I should interject here to add that I work in the hospitality field. I have for 19 years. I know what we have gone through in the last 3 years. I know what recovery has been like. I know this is hard. I also know that it can be overcome with the golden rule of our industry - - anticipate. the. guests. needs. We got some rest and woke up the next morning still not feeling ok about being far from our family. We sought out additional help and a manager, who eventually did get us moved back to Jambo house and into a Savannah view - although not on the club level, we did maintain our access to the lounge. We were provided an amenity basket (after I told him I found it unacceptable that we didn't already receive one), and we were checked on once or twice to ensure we were happy. We were happy...for the time being. Fast forward to Friday - our last full day on vacation. Somehow, the property had checked out the additional room that was given to my brother. Somehow, they had booked his additional room for a day less than all the other rooms in our group. When this mistake was found, t
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