比奇伍德ALEX AND ANI附近平價酒店預訂

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

一般般吧 還行

環城高速下來就是，市中心太擁擠，這裏上哪都方便，去克利夫蘭市中心和中國超市中餐館聚集區大概15分鐘，蓋的是被子不是毯子。

我們住在俱樂部樓層,真的很享受設施和食物。俱樂部樓層休息室的Anntoinette非常友善,樂於助人,尊重,讓您的早餐時間真的令人愉快!前台工作人員也很棒。總體來說酒店很好,對於我們這些來克利夫蘭診所做病人的人來說很方便。下次來還會再來這家酒店看醫生!謝謝!

我應該從哪裏開始!!!我在訪問前幾周預訂了我的房間(來到克利夫蘭,帶我媽媽去克利夫蘭診所的門診手術)。在我到達的前一天,我收到了應用程序的通知,提前入住,我以前在其他萬豪酒店也多次這樣做。一旦我到達酒店,我回到應用程序打開我的數字鑰匙,它不在那裏,所以我不得不去前台,當然是幾個家庭和一個兒童足球隊一起入住!所以有30多分鐘的等待。一旦終於輪到我了,我告訴店員,我的數字鑰匙在我要求的應用程序上可用,因爲我不想在前台停下來。她說,他們的政策是,無論要求數字鑰匙(直到退房的那天,我從未收到過)都必須在前台停下來辦理入住。我在應用程序上所做的一切都沒有用,我不得不出示身份證並刷信用卡。一個真正的不便,因爲自從他們開始移動入住以來,我從來沒有這樣做過。現在,一旦我入住並去了我的房間,我要求一個帶陽台的特大號牀套房。電梯很乾淨,走廊很乾淨,我的大部分房間都很乾淨,直到你找到傢俱。我這輩子沒見過毛皮這麼髒髒!我打電話給前台要求搬家,但被告知如果他們搬家我就會住在一個沒有價格變化的小房間。所以,我當然呆在我的地方,因爲那個房間很可能與那個房間的條件相同。牀單很乾淨,但我仍然用Lysol噴了它,其他一切都用Lysol噴了下來,我拿了額外的牀單來覆蓋傢俱,以便能夠坐在上面。酒店所在的地區很棒,有很多餐館,酒吧和購物場所。總的來說,住宿並不可怕,但房間需要一些深度清潔,所有的傢俱都需要扔掉。

直到一週前,我從未入住過Drury Inn。我的家人一直是萬豪俱樂部會員。然而,我必須說,我對房間,工作人員和物業設施感到驚喜。我會說,工作人員是首屈一指的,所以願意隨時準備幫助。我可以誠實地說,從客房服務到酒店經理,超級樂於助人,非常有禮貌。很久沒有在任何酒店有過這種體驗了,我永遠不會忘記你是如何讓我的家人和感覺從我們入住的那一刻起,我們感到非常歡迎。入住的時候,我告訴那個年輕人我想有一個很好的體驗,他說:“是的媽媽。”我度過了一段美好的時光。謝謝Drury Inn。

很棒的住宿和位置。入住時蓋子很髒。

當我們訪問克利夫蘭參加在Severance Hall舉行的音樂會時，首先是酒店的位置向我們表示了讚賞。進一步的研究表明，它也非常靠近博物館和植物園。確實，所有的地方都只有幾步之遙。 該酒店絕對是精品。我們預訂了位於歷史悠久酒店原始部分的豪宅套房。除了小浴室外，套房很大，非常舒適。有一個壁爐，配有煤氣爐，可應要求點燃。 早餐非常好，包括新鮮的烘焙食品以及帶伴奏的自助早餐中的雞蛋。可以在類似於老式花園房的明亮區域進餐。無線網絡既免費又快速。 有一個小酒吧，由比利經營。他很出色，能夠調製任何看起來的雞尾酒。我最喜歡的東西對他來說並不難。他還擁有出色的服務對象，使人感到賓至如歸。

我們住在這裏是爲了位置到亨廷頓會議中心。房間乾淨,爲我們入住準備了充足的物品。牀很舒服。房間安靜,景色很棒。