拱北瘋狂的熊酒店

I was expecting so much from this place but was soon disillusioned. Over £500 for the room and when we entered all we could smell was a musky dirty smell. The mirror tiles in the shower were cracked and broken and the shower spat water out everywhere except where it was meant to go (down so that we can shower) bedside lamp broken and would not stay on . and not working I even got an electric shock from it. Have emailed my complaint but no reply and when I call I am told the manager does not deal with complaints we have to email. My girlfriend has cut her foot on the broken glass on the floor and still no respoonse from the hotel. when we checked in they not only ask for a credit card details they actually take £150 off your card and 3 days later we still have not had it back. broken tiles throughout the room and dirt and dust everywhere.

Unable to dine there as we were double booked… 37 weeks pregnant, had travelled for 40 minutes. We learnt our table needed to be returned in 1hr15. No attempts to take our food or drink order in first 30 mins. Staff told us “it was not their fault” and that they could not delay the subsequent booking in case they complained! We left and had a delicious meal at Giggling Squid at half the price!! Have not witnessed such appalling customer service in my life

A disappointing stay, the room was ok but way to hot and couldn’t get any colder. Rang room service for ice - didn’t come and had to ring again . After dinner went to room and opened window but had to close as staff smoking outside front door and smoke was coming into our room. So noisy with deliveries at 5am In the morning so not a restful nights sleep at all. Breakfast the waiter got the order wrong so had to wait extra 30 mins and then had to ask it to be removed from bill rather than it being offered. This isn’t a cheap hotel so you would expect better . I won’t be visiting again unfortunately.

La surprise commence dès l’entrée, pas vraiment celle d’un hôtel mais plutôt d’une boite de nuit. D’ailleurs l’endroit fait bar et restaurant et pour se rendre à sa chambre on traverse des salles richement décorées qui doivent certainement créer une belle ambiance tard le soir La chambre est très originale, décoration débridée. Rouge dominant dans la chambre, marbre noir strié dans la salle de bains. Pour être plus prosaïque, matelas confortable et calme total pour un bon sommeil Personnel de réception un peu distant.

Great service, very attentive without disturbing conversations. Filled our glasses as soon as they were empty. They didn’t have the requested bottle of rose so gave us a magnum of a different bottle instead. Portion sizes of each course were great. Food tasted amazing.Cleared plates away quickly between courses.The venue and decor itself was beautiful. We got many pictures. We would like to really highlight Eloise and Sean who served us. They were fantastic and made our visit so enjoyable and smooth.

We visited here for my birthday and stayed last night and had the most amazing time. We had read some of the reviews before we came and to be honest were a bit nervous as some of the reviews painted a terrible picture. Our experience was nothing short of spectacular, from the minute we arrived the girls on reception were friendly and fun, we then went to the bar where the waiting staff were also young and friendly and although extremely busy very efficient. We then went outside to the pool area where different waiting staff were as good as the ones inside and it seemed even busier. Our meal in the evening was at the Thai restaurant and although it wasn’t cheap it was excellent food and well worth the money. We had one of the Decadent rooms and they were exactly as advertised, very unique and classy. The huge copper bath that’s filled from the ceiling is a gimmick that totally hits the spot and it’s probably what they’re most famous for. The rooms are quite dark which we had seen some people complaining about but that’s all part of the ambiance and was perfect for us. Breakfast the next morning was again lovely and again all the staff were super friendly and the food was really good. The tea and coffee just kept coming and the staff could not do enough for us. When we checked out the staff were again all super friendly and great fun. We will definitely be back and sooner rather than later. Don’t believe all the negative reviews go and make your own mind up

My husband and I recently stayed at the Crazy Bear Hotel in Beaconsfield on Thursday, 13th June, and unfortunately, our experience did not live up to the "one of a kind" and "remarkably memorable" stay advertised on their website. Having always wanted to stay at the Crazy Bear, I took advantage of their Cyber Monday sale last November and purchased several vouchers: Gold Package - Overnight Stay and Bottle of Exclusive Adriana Champagne (in a Suite) - £404.50 Seven Course Signature Dinner with a glass of Lanson Extra Age Champagne (For Two People) - £79.12 2x Thai Massage: Monday-Thursday (60 minutes) - £89.50 Even with the discount, we spent around £500, so we had high expectations. In February, I emailed to make a booking for June but was told to call instead, as they don’t redeem vouchers via email. The lady who took my booking was rude and unhelpful, repeatedly reminding me that it was "really far in advance" and asking if I was "sure I wanted to book" - booking a £500+ hotel room four months in advance shouldn't be an issue. As our special day approached, we looked at photos and reviews online. Despite taking TripAdvisor reviews with a grain of salt, we were alarmed by the number of negative comments. Sadly, our experience confirmed many of these reviews. Booking Issues: We had three vouchers for our stay, including two Thai massages. A day before our arrival, we were informed that one of our massage appointments was canceled due to staff sickness, and they couldn’t reschedule it for the same day. Since we don't live nearby, we opted for a refund for both massages, and the cost (£89.50) was credited to our room. Room Cleanliness: Our suite was not up to standard. We found rose petals on the floor, presumably from a previous guest, dust on the table (see attached photos), and false eyelashes on my bathroom towel. Dinner Confusion: Despite pre-booking dinner and informing the hotel about our voucher, the restaurant had no record of our tasting menu booking. They handed us the a la carte menu, and we had to clarify that we’d booked a tasting menu voucher. There was confusion about which tasting menu we were supposed to have, with one staff member telling us they’d given us the wrong one. Although the staff were pleasant, the experience was disorganized and not relaxing. The seven-course tasting menu was served too quickly, and we were nearly done in an hour. We were also seated in a separate room on our own, so the ambiance was lacking. We overheard conversations between employees, including one staff member asking a superior if she could take home some wine. Once we finished our meal, the staff were nowhere to be found. A little frustrated, we assumed the bill would be added to our room, we went to the bar. Bar Experience: At the bar, a staff member rudely placed the dinner bill in front of us without explanation and walked off. We had to flag someone down to charge it to our room. We stayed for a few drinks, but the bar staff were un

Would be nice to have tea & coffee facilities in the room. Well that’s it, the worst part over. My NEW husband & I celebrated our marriage that day at the Crazy Bear with our 2 best friends (witnesses ). Having read the reviews I was a quite worried, but we had the best time. Decor is quirky and opulently OTT but you know that if you visit the web site and it amused us. We dined in the English Restaurant, the food was fabulous and no complaints with the service. Every member of staff was pleasant, helpful and attentive. Makes you wonder what the people are like that complain!? It is expensive, and that May set expectations for some extremely high, but you can stay in a travel lodge if you’d rather. It was a special day for us and our stay at the Crqzy Bear Beaconsfield helped make it more special. Thanks Crazy Bear.

Stayed here the weekend for my birthday with my husband. Really nice stay, bedrooms are stunning and the area is also beautiful. Only faults everything you order has a service charge, lights a very low everywhere so quite hard to read menus and the place is not that big. Looks a lot bigger on pictures. Other than that staff are friendly and welcoming. Thanks for a lovely stay.