在基韋斯特尋找民宿 (B&B)

Hôtel bien situé pas loin de Duval street hôtel calme. Par contre ma chambre 413 est toute petite 15m2 les rideaux sont cassé à voir pour réparer

The property is misleadingly advertised as a hotel or bed and breakfast, but it is actually a collection of Airbnb rentals managed by a third party. For the high rate of $400+ per night, the experience was extremely disappointing. There is no front desk, and guests cannot get immediate assistance. Communication is primarily via text, with slow responses and no urgency. When we arrived at 3pm, we were unaware that check-in was at 4pm. After calling, we received a text saying a room was ready, but the main building door was never opened. We eventually got in with the help of another guest. However, after waiting further, we received the room number without entry instructions. Two codes were provided, but neither worked. After multiple contacts and sharing a video, they sent the correct code, which had one digit incorrect in the original message. We requested the WiFi password on the first evening but didn't receive a response until the following day, and even then, the password provided was incorrect due to capitalization errors. The shower had no hot water, and despite reaching out around 9pm, no one responded until the next morning when maintenance arrived and management texted that it seemed fixed without any apology. Parking is unreserved and limited, so if no spaces are available, guests must find their own solutions. Additionally, the room lacked basic security features like latches, extra locks, or privacy signs, making us uncomfortable when maintenance entered without warning while we were still in bed. The room was poorly maintained. The bed’s canopy was loose and wobbled, and the ceiling fan was improperly attached, making us fear it might fall. There was no way to request fresh towels, only communal laundry facilities if you wanted to wash the provided ones. In conclusion, this place is not worth the price, and I strongly advise against staying here. It's better to spend a little more for a real B&B or hotel.

My husband and I had a wonderful stay at Heron House. From start to finish our stay was exceptional. We were greeted warmly at the front desk by Roman who saw to our every need with grace and kindness. Our room was enchanting and immaculately clean. The continental breakfast was just ok but not poor enough to reduce this 5 star rating. We look forward to staying at Heron House again next year.

到店晚了，主人暖心地留下鑰匙和信件幫助自行入住，除置物的桌麪有限，一切良好。