The Sebel Bowral Heritage Park

We had a great stay at the hotel. Clean and modern room and convenient location to explore the Southern Highlands area.

Absolute ripoff! Paid over $500 per night and couldn’t even get towels or coat hangers! The room was like a display home, empty cupboards and literally nothing there. For that price, I would at least expect a mini bar and a full compliment of accessories. Told the manager we had no towels when we checked in and had to shower with hand towels. Apologised and said he’d organise them to be put there and didn’t. For a Sebel property, I’d expect a lot better. Never again.

Pool shut at five, no breakfast tea or milk. Overpriced

We have just returned from 2 wonderful nights at the Sebel Bowral. We loved that when we arrived we were greeted by a very polite gentleman who granted us an early check in as we were due at a wedding that afternoon. checkin was prompt and we made our way to our beautiful room. The room Was the cosiest , cleanest and most spacious room we have stayed in a long time! the decor was modern , and we loved the fireplace and the spa bath. The beds were super comfy , very hard to get up from in the morning! . The gardens and surroundings were beautiful and very well maintained and clean. will definitly return and stay here again, we did not want to leave! the perfect & relaxing weekend break! we also used the pool and it was lovely and fresh in the morning . the apartments were well kitted out with everything you need for a weekend break self catering! The rooms were the nicest we have stayed in for a long time!

We stayed here for 6 nights and enjoyed every part of our stay despite the rainy weather. The 2 bedroom apartment was perfect for all our needs. Easy walk to town and restaurants. Short drive to nearby toens and great sites. The apartment was clean and the bed was very comfortable

For a start, there is no parking outside of "reception" which is only open between 3-5 for check in, find a park "somewhere", then try and find reception. Then, the apartment block is down at the back of the property- the rest of the villas are privately owned, and they just send you off on your own. Don't expect any help with your bags, despite the hefty price tag for the rooms. When you eventually find the apartment block, there is no lift to the first floor apartments, and there are even steps to the ground floor apartments. No one will offer to relocate you even if you are visibly disabled and have been assigned a first floor apartment. Our spa bath didn't work for the 2 nights we were there (we later found out all that needed to be done was to flick a switch in the fuse box but despite multiple calls to management they couldn't rectify this), the safe was locked shut, and there wasn't even sachets of decaffeinated coffee. The pool is only open from 9-5 only it doesn't open at 9 because the manager doesn't turn up on time to open it at 9 and you have hang around in the cold waiting for her to arrive. I'm surprised there hasn't been an older person fracture a hip here. You can definitely find better value for money somewhere else and better service almost ANYWHERE ELSE.

The Sebel was more expensive than I normally pay. Therefore, I was very disappointed & shocked when I found dirty & unhygenic conditions. A pair of cooking scissors I used to cut my milk carton had most of the blade covered in old baked-on food which took ages to scrub off. Unfortunately I didn't see the baked on food until after I had used the scissors. 2days later I felt ill. The cutlery drawer had food crumbs, the forks were greasy, so I ate with a disposable fork I had. The carpet had several brown stains including one lge one that was half the size of a small plate. Cake or biscuit pieces were on the carpet. The glass doors had very visible smears. Important phone calls dropped out due to no reception. I couldn't turn the light dimmer off so had to sleep with lights on. Back door locks facing a main road were flimsy & I didn't feel secure, kept hearing strange noises, & didn't sleep much. I had difficulty using the key card - tried 4-5 times before it opened. On top of conditions that you would expect to find in a cheap motel, guests had to take out garbage. I am not usually a complainer, but this was worst hotel experience for a very very long time.

This is on the southern end of Bowral but it's only a 5-minute walk to the town centre. The accommodation is set amongst very well manicured lawns and gardens. There's a pool, gym, BBQ, and plenty of free parking. Outside our comfortable and spacious room was a filtered chilled water tap and also one for sparkling water.

Great accommodation, great location. Good size for families.