200 Euros went missing from my room during my stay. While the loss was painful, the hotel's response was the real deal-breaker:
(入住期間房間丟失200歐元。雖然損失令人心痛,但酒店的迴應才是真正讓我無法接受的:)
Transparency Issue: Management refused to provide any door lock records or effective assistance to investigate the "missing money" incident.
(透明度問題:管理層拒絕提供任何門鎖記錄或有效協助來調查“丟錢”事件。)
Zero Flexibility: Even though a security breach occurred, the hotel strictly enforced the "no refund after check-in" rule. I had to pay for nights I didn't stay just to feel safe elsewhere.
(零靈活性:即便發生了安全事故,酒店仍死守“入住後不退款”的規則。為了換個安全的地方住,我不得不付款了並未入住的房費。)
Advice for future guests (especially from Asia/China):
(給未來住客的建議,尤其是來自亞洲/中國的旅客:)
Self-Responsibility for Valuables: Do NOT trust the room's security. The hotel will not help you investigate or take any responsibility if things go missing. Use the safe or carry cash with you.
(貴重物品務必自負:不要信任房間的安全性。如果財物丟失,酒店不會幫你調查,也不會承擔任何責任。請使用保險箱或隨身攜帶現金。)
The "Refundable" Trap: Note that "Refundable" only applies BEFORE check-in. Once you have the key, you are locked in, even if you encounter safety issues and want to leave early.
(關於“可退款”:請注意,這僅適用於入住前。一旦辦理入住,即便遇到安全問題想提前離店,錢也拿不回來。)