鑽石島企鵝巡遊度假村(Diamond Island Resort & Bicheno Penguin Show)

DIAMOND resort rooms are spacious and clean. The hotel only cater dinner (not free) thus we have to settle breakfast and lunch somewhere else.

Management seemed to have no idea. I was supposably given the wrong keys to the wrong room only to find out the room wasnt even ready so I had to wait at least 1 1/2 hrs . Washing machine and the laundry room was very dirty and the Dryer door was damaged and hard to close. At least this facility was free of charge. there was a distinct lack of privacy in the lounge/bedroom area as the blinds didnt cover the window leaving a gap at least 100mm(which the morning sun shone through) and there were no blinds at all on the kitchen window. Will not stay again.

I was underwhelmed by the discoloured bed base and dirty appearance of the beige- brown carpet. The bed was extremely comfortable, perhaps aged bed base could have been hidden by bed linen. Aged brown Carpet needs replacing. Did not mind the sea rusted out door railings or rusted / aged appearance of the outdoor deck furniture as that is to be expected. I had a slip on ground floor toilet floor tiles when they were damp. I had bare feet at the time. I bruised my 4th toe and had trouble weight bearing for 4-5 days. Probably needs non slip tiles in bathrooms for safety purposes. Restaurant floor manager was supremely attentive and polite- an absolute pleasure to have dealings with. We loved the fact that you provided a washing machine and dryer without charge- with unlimited operational times applied.