Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington

I likes our room! It was great had a kitchen, dishes, and everything you needed. The staff were amazing, everything we asked for an example extra blankets and towels, they gave it to us. And breakfast was different everyday and we stayed for a week. One thing that I could say is a couple days the water to shower was not bathing hot, so we called down and they said something happened to the boiler, and it took a couple days before they fixed it! Besides that it was great!

Overall it wasn’t the best stay I have had. I have stayed at other Homewood Suites before and have been pleased. There were a few things I was disappointed with during this stay. First, the room had an unappealing smell. The best way to describe it would be that perhaps someone had smoked in it at some point (It is a smoke free hotel). The carpet had some stains. Lastly, the water in the shower never got hot. Sometimes it was Luke warm, other times it was cold. I asked to have the water looked into, but the hotel must have been short staffed. The day I asked about having someone look at, there were no maintenance people available. On a positive note, The staff was friendly during interactions and the hotel was in a nice location.

The staff was definitely friendly. Everyone was very nice whenever you had a question. What I didn’t like was the fact of how dusty and dirty certain parts of the room were. You could clearly tell what was cleaned where the high traffic areas. But areas like behind the bed, the space on top of the sink and the moldings on the floor of the bathroom were dusty and greasy. Definitely not cleaned in months. The fabric on the chairs and couches were dirty and stained. These types of things I definitely did not expect from anything affiliated with the Hilton. It does have potential, but it definitely needs to be cleaned better. Especially for the price that I paid for my stay. What I paid for my reservation at that hotel is definitely overpriced for the type of room that I got.

this property was a bit odd and outdated. I understand it is an extended stay but it had an ad-hock "shelter or halfway house vibe" ( the man in the breakfast area with the disheveled look and two layers of grippy hospital socks and no shoes at breakfast.) it made me feel bad for the people, but also that I paid full price, to be honest. I'm a bleeding heart though and I could have gotten over that but then the entire floor stunk of fish. like you could smell and taste it. and there was no hot water in the shower, lukewarm at best. it was disappointing traveling far for a funeral and not getting to take a hot shower and then the smell. it wasn't great I wouldn't go back.

En arrivant à l'hôtel, notre chambre n'était même pas prête, nous avons dû changer de chambre. Propreté reste à désirer

We paid nearly $2,000.00 for a suite for 6 days. The room and funishings were very worn and the carpet was quite dirty. Both bathtubs were dirty. I asked for cleaning items to clean them myself, I was told housekeeping would attend to it, but they never did. We did not have housekeeping for the entire stay. I am sorry to say that this Hilton property does not live up to the Hilton reputation. It was a very disappointing visit.

Did not have fresh towels for the room and no towels at the pool. Items were hanging from the ceiling.

The front desk staff was rude when checking in. Called and asked for an extra pillow thay we had to come to the desk to pick up and it was the poorest excuse for a pillow, more like a peice of cardboard in a pillow case. Also it was apparently the only pillow left in the hotel. Our bathroom ceiling was very moldy. The door lock was broken on the bathroom. The hallway floor were absolutely disgusting near the lobby bathrooms. Overall not the greatest place to stay for the price. Very disappointing.