伯明翰喜來登酒店(Sheraton Birmingham Hotel)

I had to use the elevator to get to get to the second floor to access my rooms elevator because the escalator was broken. The area at the top of the stairs was dark and seemed abandoned. As a man I was fine but I noticed the ladies waiting on the main elevators seemed nervous due to the dim lighting in the area. A little maintenance to the elevator from the ground to the second floor needs to occur also. Some drunk must have had a kicking fit inside and messed up some of the bottom granite edging. 1032 was my room and it was nice. The bathroom counter had been repaired and the dark caulk looked like brown mud smeared in the crack. Bed was nice and room smelled great.

My stay was a business trip. The hotel and room were extremely clean and staff was very friendly and helpful. However, parking should be included in the already high price of the room.

The only things that prevent me from giving every category a perfect 5 stars is the fact the price of staying there does not include a free breakfast.

Not worth the price. Seems outdated. I usually like the architecture of an older hotel, but this is worn out and dirty. Enjoyed the 16th floor veiw but totally not worth the price!!

We were attending a concert at the BJCC and the enclosed walkway from the hotel to the venue was closed. We paid a premium price for the room but our view was of an enclosed roof with mechanicals. The lotion in our bathroom was half used. Not really what I expected from this hotel.

Could not park in front to check-in, area was full and spilling into the street. Could not find a place within 2 blocks to park. Out over $200 by the poor management. Will not book this again and will have my company pull them from future bookings.

The pool was under renovation (kids were looking forward to swimming), the room phone was unusable, floor ice machine broken. The hotel charged my credit card $75 for incidentals at check in and it won't be refunded for 5 days, the breakfast was $22 per person for what would be free at any other hotel, there was no complimentary coffee, only coffee you had to pay for. Parking was $28 a night and across a sky bridge. Same price as any other hotel with none of the amenities. Furthermore, everything extra was extra $$$

I booked this property because I was going to a concert at the BJCC and it was close to the venue. When I arrived to the hotel around 4 I was told that my room was not ready yet. There were about 50 to 75 other guests waiting to get in a room when I got there. Everyone was waiting in the lobby with all of their belongings. We were finally checked in almost four hours later. I was two hours late to the concert because the hotel didn’t have my room ready. When I complained and asked for compensation for the room not being ready I was told they will let housekeeping know they need to do better. I asked for a late check out I was told they were not doing late check outs. I contacted ******* they contacted the property and the property said they are not giving any compensation for the inconvenience. I also valet parked and when I left it took an hour for me to get my car. I will never stay here again. They clearly overbooked and just said the hell with it. They had to start giving people rooms at the Westin which is a partner hotel because they did not have any available. This was a complete disaster.

When I got there to check in there were no rooms available for hours. I had somewhere to be by 7 and did not get a room until 6:15 after I went back to the desk inquiring about what steps were going to be taken. It was over 20 people waiting for rooms. They comped my valet parking which was cool but I think I should’ve gotten more than $38. The manger was very nice though and the hotel is very clean. If it were not for that debacle I would’ve given it 5 stars.