藍色鋼琴旅館(The Blue Piano Guesthouse)

Had an awful experience at this B&B. We were there for work and the beds had bedbugs. My colleague ended up in hospital due to the bites becoming infected, off work for three weeks and consequently had his pay docked. We submitted a complaint and received a refund but no compensation and they’re not responding to my emails. Don’t stay here!

The photos don't do this place justice. The room was gorgeous and in great condition with a spacious bathroom with excellent shower and bath. The staff were lovely, the hotel was quiet with little to no street noise in my room at the back. The food was excellent and the lady who served us really thoughtful.

I went with my friends for holiday in Birmingham so, booked the room and it was raining outside so we were delayed and stuck in the traffic from the Birmingham Airport to the hotel but the staff was so dutiful they waited for till 2 hours delay, great hospitality and good management. The Blue Piano Guest House offers friendly staff, clean rooms, and a pleasant atmosphere. A great choice for a comfortable stay.

The Blue Piano hosted our wedding reception in December 2023. Throughout the planning and the day itself the service was absolutely wonderful. We can't thank Shreeti and her team enough for their warmth, organisation, patience, and willingness to accommodate us. The amount of work they put in was incredible. The venue looked beautiful and full of character inside and out. The food was terrific - generous and delicious. The service all night was so attentive and friendly. And the rooms were beautiful, spacious, clean, and cosy. They ensured that we and our guests were able to have a very happy and memorable wedding celebration.

Booked this through ***********, turned up to the Guesthouse and there was no one there. We tried to contact the property through the messaging app, knocking on the door and through the direct phone number... no response. After 2 hours we cancelled through ***********, who also could not contact the property. Needed to re-book in another hotel. There has still been no response from the property. Really disappointing communication.

I had my daughters 21st birthday party here for family and her friends. Such a great venue and a great outdoor space. Myself and my husband stayed over night to save getting a taxi home after the party. The room was lovely and really spacious. The location is great also as you can walk into the city centre from here. You are also about a 10 minute walk from the Botanical Gardens. Would also be a good location if you were going to the cricket at Edgbaston Cricket Ground or the Tennis at Edgbaston.

Where do I start with this review, it has to be the grottiest place I have ever stayed at. Where the 4 star reviews are coming from is beyond me. The carpet was stained and damp in areas, curtains on the dirty windows were themselves dirty and torn. the walls and ceiling had damp patches, the wallpaper was peeling off the walls. The bed divan base was badly marked. No mattress protector or pillow protectors. TV n the room didn't work. The furniture was dirty, badly marked. Bulbs missing from light fittings, Pillows smelt awful, Not damp, but not fresh. The bathroom was so dirty I put towels o the floor to walk n there. Shower curtain was mouldy, and badly stained. The bin had damp mould on, the walls were full of mould, the plaster was off the walls in some areas, especially around the sink area. The toilet was dirty inside and out and hadn't been flushed let alone cleaned. I reported all of this to the guy who was the barman and the receptionist when I arrive and asked to be moved, to be told they were fully booked! Nobody came to rectify any of the issues, not did they bother to contact me to resolve any of the matters. Whatever you do, do not stay here. Its a health hazard. I have uploaded some photos I took.

HUGE room really and was nicely decorated. Parking was slightly limited. Close to Birmingham arena and nice spot for breakfast close by at Boston tea rooms. Wish i had tried the menu, it looked fantastic!

We had an 80th birthday meal for 30 people on 18th March. Staff made the occasion truly amazing. Every member of staff could not do enough for us. The food was really beautiful and everyone complimented their meals. My husband (the birthday boy!) and I stayed for 3 nights and loved the quietness and ambiance. Thank you to all the staff.