傑克遜萬豪TownePlace套房酒店

Trato cordial y buenos desayunos.

We chose to stay an extra night and they charged $40 more than they said it would cost. Was not happy.

Disappointed My husband and I stayed for 2 nights and my favorite part was the comfortable beds and pillows. Nice front desk staff. However, when taking a shower, I noticed hair (not ours) and a used bar of soap. I notified the front desk and asked for someone to re-clean it. When we came back from being out, it was still there.

We had a suite with a separate bedroom, which was nice. I knew I had to ask to have the room cleaned, and I talked with the front desk clerk about having the room cleaned. I was advised that a "refresh" was scheduled every two nights, but I could ask for it more often. I understood this to mean the room would be cleaned. Instead, all that was done was clean bathroom towels were put in, kitchen towels taken but not replaced, and a winter-style comforter put on the bed (when it was 90 degrees outside). No garbage was taken out of the containers, the comforter was put on top of an unmade bed, and nothing was cleaned. That night I asked to have the room cleaned, realizing that a refresh is not the same as a cleaning, and it was then scheduled for the next day. Make sure you understand the terminology that a refresh is not a cleaning. But even a refresh should have meant a little more than just putting in new bathroom towels.

Great location, room size was good. Would have thought house cleaning would make bed when coming in and change sheets. Sheets were never changed in five day stay, beds haphazardly made. Floors could have been cleaned better. Had to request toilet paper as it was not replenished. Front desk very nice and accommodating.

My husband stayed at this hotel for about a week or so. He claimed that it's decent and staff are friendly. He did claim that housekeeping service(s) could be improved a lot.