never again will i book a room within this company. went to check-in for a room i booked 6 weeks prior. showed up only to be told that “we don’t have a room open for you, and was told by the front desk that i’d have to “figure it out” with whom i booked thru. i booked thru the hotel. we chatted with 4 different people on the phone, were on hold for over 35 minutes, were hung up on, and finally abandoned our original plans when it became obvious that they weren’t going to make things right. luckily the hotel next door was very kind, and the person at the front desk took great care of us. i don’t write reviews often, and have hardly ever posted negative reviews. but being told that it wasn’t their problem ensured my continued anger towards a company that clearly doesn’t care.
不錯
101 評價