I was quite annoyed when we tried to book in at 4pm on a Sunday and we were told that check in time was only 5pm, no communication was received about a 5pm check in. We were then placed in a unit surrounded by screaming and crying children, we asked for another room and that took another hour, long story short we just paid for a new room as we were too exhausted to argue. I had my elderly parents with me and all they wanted to do was rest, not sit around in reception waiting for answers. Some of the restaurant staff members were quite rude. The Spa was amazing. The apar**ent that we finally got was never serviced and we had to lodge a request to get it sorted. Quite disappointing service.
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