博西爾城Birdwell's附近酒店

入住時發現一樓沒有雙人房,沒有電梯,我的年長媽媽在旅途中一直試圖爬樓梯....前台人員提供的協助版本是“給我們找一個靠近樓梯的房間,這樣我們就可以在樓梯旁停車”。他繼續裝作好像我因爲沒有房間要離開似的。我本來可以去隔壁的,但是我本來會出掉$120/night加上我已經付的$70。非常失望,當我預訂時我沒有ADA雙人間的選擇。我們也沒有被告知結帳時間和早餐選擇...它說他們提供早餐,但是沒有空間,因爲整個接待區只是一個空房間。牀還可以,但是很破舊,牀單被罩上似乎有墨跡。當我們到達房間時,沒有插上任何東西,也沒有鬧鐘或鍾收音機。還有一個沒有蓋子和熨斗的熨衣板。房間是非常髒,我們到達後就犯了赤腳在房間裏行走的錯誤,我的腳是黑色的。洗完才發現沒有毛巾,也沒有浴墊。我們有一條常規毛巾和一條手巾。我們對於冰箱的問題,因爲唯一的可用出口是門附近的開關控制的出口。出口上裝有恆定的電線,開關控制在底部....。猜猜如果冰箱沒插到頂部會怎麼樣?在試圖解決這些問題的時候,我犯了一個很大的錯誤,把冰箱搬動起來,我發現這絕對令人反感,混在污垢裏,污垢裏,上帝知道還有什麼塑料衛生棉夾不放在包裝器裏。我不能說他們是否被使用,因爲那是我無法接近的地方。整個房間裏,我感到噁心和不乾淨。甚至淋浴都是噁心的。標準的黃色橙色拉金塔浴簾從底部穿過黑色模子。對於一個“裝修”了的酒店,我鬆散地使用這個詞,這太可怕了。我覺得這家酒店在永久裝修,像其他旅行者一樣,必須訪問業主....現在是時候減少損失了嗎?

很棒的房間,但預訂超額。因此,他們取消了我們的預訂,我們最終支付了更高的價格。我會給酒店四分五分五的服務,我會給你五分一的服務。您的房價非常具有欺騙性,因爲酒店被您的公司預訂過多,所以酒店取消了您的預訂,我們收取了更高的費用。唯一可用的房間不適合我們的聚會。這令人尷尬!希望Trip.Com能和這個客戶溝通好

Walls are thin! When a train goes by it sounds like there’s a drum line playing outside your window. The early morning trash trucks emptying the dumpsters were literally a rude awakening. I’m not sure what time the twangy country music stared playing on the boardwalk speakers, but we could clearly hear it from our room. We booked a suite specifically for the sofa bed option so our kiddo could be with us, but somewhat independent. There was no extra bedding for it in the room. When we called the front desk to have it sent up, we were told we’d have to come downstairs to get it ourselves. Not only was the room not prepared, there was no apology or any attempt to make it right from the hotel staff. I’m sure this seems petty, but my company lives and breathes customer service. This would’ve been an easy win for this hotel.

我們住了一夜,非常喜歡我們的房間。它非常大和豪華。它甚至可以欣賞博西爾市和附近的什裏夫波特。房間非常吸引人,舒適。我們強烈推薦它。我們不是賭徒,但我們當地的朋友們告訴我們,瑪格麗塔維爾提供了極好的體驗。

FIRST IMPRESSIONS CAN EITHER MAKE OR BREAK ANY BUSINESS!!!! Keep reading…….. We were attending a Cornhole tournament and the selection of Sam’s Town Hotel and ****** was A WIN!!!! From the amazing customer service by Natalie at the Front Desk, who deserves recognition by Hotel Management for representing the Hotel with outstanding customer service and going beyond her duties!! Both at our check in and check out, Natalie was FIVE STAR!!!! Also, Traig, who we were lucky to have as our AWESOME Bellman, SO POLITE AND PERSONABLE!!!! We also lucked out by having his assistance as we checked in and when we checked out! He also should be recognized for his excellent attitude and being a GREAT REPRESENTATIVE of Sam’s Town Hotel! Our room was absolutely beautiful and so clean and well stocked, I highly recommend this Hotel!! My only negative experience was when I was getting my “Rewards Card”, the young man’s comment about being reimbursed for the first $300 in loss with promotions in the mail in approximately 7-10 days, just started my gambling with a NEGATIVE thought process. I think something better to welcome first time players needs to be implemented; don’t start a gamblers evening with such a negative comment!! Overall, we enjoyed our stay, but may not return due to the bad feeling about gambling there! But, the Hotel was a great experience and we were very pleased!!! But, gambling, I did not get off to a great start, but I was shocked at the comment and hope this explanation gets changed to not start your guests off with Negative Vibes.

我們最後的經歷應該是我們的最終體驗,但是,我們決定給以前愛人埃爾多拉多一個第二次機會。當預訂時,暗示對財產做了一些很好的更改。這不是真的。更新和維護顯然不在議程上。房間仍然過時。它們只是髒的,而我所說的“深髒”被忽視太久了。以下只是我的酒店房間體驗的幾個例子。我灑了一杯水,抓起一條毛巾把它弄髒,不一會,毛巾上就染上了大大的棕色污漬。棕色污漬留給了它來自什麼的想象。我們逗留的最後一晚,我的門打不開。我發現客房部工作人員試了他們的主鑰匙,被告知門壞了。在兩次電話打到前台後,我被安排在另一間房間,被告知我被升級爲套房。我本來可以少關心我是否有升級的房間。我只需要一個房間睡幾個小時,工作人員表達他們對於爆裂門無法修復的遺憾的一般禮貌。不出所料,套房沒有更新,灰塵到處可見。我們生活在流行病時期,大多數酒店物業都有協議,並遵守協議以確保客人安全。餐廳食物並不可怕。我們選擇一個選項的主要問題只是因爲他們沒有選擇。此外,我們被告知他們有一段時間沒有選擇。在我們入住期間,牛排餐廳不開放。禮品店的時間有限。水療中心的時間有限,按摩師也有限。水療中心的員工效率高,熱情好客。我通常玩老虎機和桌遊。與過去相比,只有有限的老虎機。大多數老虎機是舊的,有幾台機器上有無法操作的標識。如果你是菸民,根據城市條例,酒店內禁止吸菸。他們正在建造一個“露台”,這個露台廣告是在我們收到的郵件的傳單上刊登的,但是還沒有完成。這個酒店的整體環境已經關閉。要說一些工作人員沒有面向客戶服務,這似乎是一種誇張,我向你保證,這不是。隨着名稱的更改,人們可能會認爲該財產已經進行了改造。它不是。如果管理層未能達到大多數客人/玩家所期望的標準,酒店的前景就黯淡無光。