284號旅館(No. 284 Powered by Sonder)

The check in process was not pleasant. Sonder emailed me repeatedly about the 5 steps to check on before the day that I needed my room. I completed all those steps but when I got to the property, Sonder had not yet emailed me the code to get into the building or room. I was waiting at the front door for 15-20 minutes calling the number to get into the property. They should have emailed those steps along with the 5 steps to check in. Very frustrating.. other than that the property is very nice with clean rooms and comfy beds

Property was not kept up, floors dirty and stained. Electricity failed to room, no support, no follow up, I was asked to repair damage to electrical system. Didn’t work. Was relocated without a choice as to where. From walking distance to conference to miles away. I was promised a partial refund and reimbursement for transportation. Hasn’t happened.

기본 시설 잘 되어있고, 편리하고 깔끔함. 숙소내에 냉장고 전자렌지 맛있는 커피머신도 만족 포인트!!! 보스턴 가면 다시 묵고 싶음.

Need to make clearer the checking in process as we had no idea we had to do this online before getting there, I feel if the patrons were older they might not be able to check in online and download apps ect, we struggled as my phone was dead from the trip ,,the guy who was in the office made It quite clear that he was leaving at 6 and the manager lady was not contactable…..and wasn’t very forthcoming with a power point so I could quickly plug phone in to get the check in done….he left after removing us from the office….luckily we managed to get into the digital door lock about 10 mins after he left as I was able to get into the app and download code…apart from this a nice hotel.

Great location. My room was located on the 1st floor which is part underground so the windows were street level and people walking by could easily see in. When I pulled the shade there was zero natural light. I asked to be moved to a higher level via chat and the response was immediate. I was given a room on the top floor and it was SO much better. The customer service was awesome! I booked through ******* and wonder if that’s why my initial room was such a bad location?

We booked an ADA room and they gave us a non-compliant room. My husband is a double amputee and it was impossible for him to move in that tiny tiny room, shower, go to the restroom. There is no front desk. There are no extra towels. I would never stay here again. Don’t do it. They wouldn’t even refund our room so we could book somewhere my husband could navigate.

The things that were not correct got fixed during the stay. It was not made clear initially that a cot was a 'Pack & Play' and not a cot that an adult could use.

Great property and location, perfect for a game at Fenway. TV’s/Roku don’t always work which was annoying. Not enough towels.

Building was lovely, area was great!! Room was large, bathroom was small, but adequate. Unfortunately there was no wifi for two days (and no tv as it needs an internet connection)