SureStay Hotel by Best Western Santa Cruz

Checked in to this hotel was average. The first room they gave me was dirty, the beds were undone, towels were used on the ground and leftover food on the nightstand. While I went to request a different room, my family saw a pack of rats running on the fence. The second room we got was dated. The furniture was old and had seen better days. A bit later we heard another family go into the first room and left to try to get another room. (I can't believe they tried to give that room without cleaning it again) We didn't have their breakfast. I didn't see anyone doing any cleaning the next morning. We will not be staying there again.

Overall, the property was nice and clean. There were several issues however that should not be issues. The shampoo, and conditioner was mounted to the wall and I did not find out that they were empty until I was in the shower. Those should be checked each time the room is cleaned. The biggest issue is that the breakfast was advertised from 7 am to 9:30 but nobody was there and no food was out and we had to go out for breakfast. The included breakfast is one reason why we chose the property. If I wanted to spend $40 more I would have picked a different hotel. The manager was nice and needed additional help because she was the only staff member taking care of the office and the breakfast. That’s probably the reason for being late for breakfast.

Limited parking! Rooms were being worked on and materials were left outside! People living there full time! Bath tub had no non skid mat could slip and fall and break your neck! Had to ask for towels! Very old and beat up. Coffee maker did not have all the parts to it. So could not make coffee! Breakfast was a big disappointment! I would not recommend to anyone.

This is our second time staying there. Laura is awesome and goes above and beyond to make you happy!

A lot of noise and random people walking around. Was woken up a few times by knocks on the door. Door didnt close properly with big gap under. Was loud downstairs but the person up front was nice and helpful.

Check in was easy. The lady at the front desk (Laura) told us politely to call her for anything we would need. She asked us to be patient with our request as she was the only one working at night. I saw her working in the front desk, doing deliveries to the rooms and setting up the breakfast. I got two rooms. I slept upstairs at the back and it was very quiet. My company stayed downstairs, she said it was noisy at times. The breakfast was better than I expected. Coffee was fresh and hot. I would return to this place.

door and window screen were broken; had to ask for shampoo, soap, and coffee; fridge was of balance and microwave was making weird noises; couldn't adjust the temperature in the room at all. the woman at the desk was awesome though-- the only good thing about the place.

Room wasn’t ready, breakfast was served late. Sheets weren’t clean. Staff was friendly and helpful. Thanks