阿什蘭智選假日套房酒店 - IHG 旗下酒店(Holiday Inn Express & Suites Ashland)

This was a great hotel! The lady and man at the front desk were so nice and understanding! The breakfast was awesome too! I really enjoyed my time! The tv didn’t work but they had us switch rooms to a tv that worked and even one closer to my family!!!

Pros - checkin was good - hot chocolate and cookies in the front desk - room and bed comfortable Cons - need maintenance - a/c heater need maintenance - bathroom need maintenance - looks cheap. Overall 3 out of 5

The male who checked us in was cordial and friendly. The room was clean, the breakfast had several choices, hot and cold, and check out was easy.

The surrounding businesses were not in the best shape. I reserved a room with 2 beds on *******. When I got there, ******* overbooked and I had 1 bed. We had 3 people and 1 had to sleep on the couch

Shower had some mold around the edges. It was missing some caulk in some areas so most likely there is mold in the walls.

Hotel seemed very clean. Breakfast had great, tasty items. We didn’t have time to check out the pool. The front desk recommended the best pizza ever. Was very happy with the stay. It was just for one night while driving through the area.

When I booked my hotel stay, I booked a queen suite. Received a phone call the morning we are suppose to check and o was told that since I booked a king handicap, it was down for maintenance. However, when I went to check in, I told the guy checking us in about the phone call I received the morning of checking and he did not seem worried. I told him that I did book for the appropriate room and he didn’t seem to care. They booked us for a queen regular room. I told him that I did not want to be charged for the same price as the suite. Poor hospitality. Needs improvement badly.

Lobby clerk was less than friendly. It seemed like it was a chore for him to help.

Easy check in, easy parking, fridge, microwave clean room, zzzzzzzzz