This place is trying to be everything; and it is missing the mark. Had to check ourselves in, which didn't phase us as we are quite tech savvy. But we had booked as a Legoland package so we found someone to ask for the goody bag and the lady looked at us like we were inconveniencing her. Asked same lady about food and was told we would need to book as it gets busy - booked for 6pm. Went to the local swim park - came back (starving 5 year old in tow) only to be told there was no reservation for us. Luckily the lovely lady on the door managed to find us somewhere. Kind of wish she hadn't bothered. Food wasn't great - husband actually wouldn't eat his main. Took ages to come. Becky (I think that was her name - short bob, brown hair) was the only thing that stopped us making a proper complaint. She was brilliant, despite being rushed off her feet!! Got to the room - only one toilet roll, not even full. Used it - went to ring reception for more, no phone. There was a QR code to scan to start a chat with the reception team. Very long winded. Did it - heard nothing back. Next day put the ”Come in” sign on the door hoping they would replenish - they didn't. Breakfast was CHAOS. All crammed into a small area - absolutely no flow at all. Bread ran out twice - guests had to ask for it to be replenished. Glasses for juice were still hot from coming out of the dish washer. The food was decent - much better than the evening meal we had. If you are looking for a basic stay, this will be adequate. Comfy bed. Clean(ish - there was a boot mark on the shower floor) But customer service (apart from Becky) was non-existent. Gym. Hotel. Sports bar....... doing a lot, but doing none of them particularly well.
83 評價