布拉德福德中央酒店(Premier Inn Bradford Central)

Great first night with the staff very helpful & food nice. We were told food was on until 9:45pm. So on our 2nd night we expected food to be on until a similar time. Around 9:35 we asked and were told it was on “until 9:30/9:45pm”. So we said “it’s not even 9:40, is it on?” The answer was “no”. But you just gave us a time window of 9:30/ 9:45! We had been prepared to pay £49 plus on the meal deal for dinner / breakfast but obviously won’t now. Also, our room card didn’t work as we arrived back at the hotel for our 2nd night, so wouldn’t let us in to the hotel / room. The reason given was that it “might have got near your phone” during the day. Very odd. So new card needed. Room fine. Staff on Friday 23rd Feb fantastic. Just disappointing service on night 2. We rushed back to get food based on time given to us.

Stayed in hotel for two nights, seen 4 receptionists, all was helpful and kind. Pointed where to take relatives for dinner. Hotel very suitable , beds comfortable, loved pillows and good temperature in the room. Happy for my stay in, positive people. Clean all around.

Waited ages to check in, then had to wait for the room to be ready. Since I checked in at 4.30, an hour and a half after check in time, the room really should have been ready. The rest of my stay was fine, I slept ok and breakfast was good.

A system issue means that if you ask to checkin even a few minutes before 3pm the £10 charge is automatically levied. This resulted in a queue of 5 customers waiting for exactly 3pm to checkin - the receptionist did her best to diffuse the situation but was herself left “twiddling her thumbs” waiting for exactly 3pm. Given that checkin has been moved forward from 2pm to 3pm this seems petty and inflexible. Staff here are friendly and do their best to provide a good service, but the rooms look tired with frayed carpets and dirty fingerprints on the walls. I get that there is a National shortage of hospitality staff, but competing hotels seem to have returned service almost to pre pandemic levels whereas - based on this stay - Premierinn have not and are exacerbating the situation but imposing inflexible rules.

從澳洲到英國參加婚禮，在布拉德福德的總理府遇到了最不專業的副經理（Sonia），非常傲慢和無禮。沒有任何客戶服務。像她這樣的人不適合待客。其他工作人員在交談時也非常出色且樂於助人。她總是打電話，從來沒有耐心接待顧客。有一次她在問我們幾歲的時候提到她已經52歲了？真是令人失望和恥辱。

當我們到達我們的家庭房時，只准備了一張床，所以我們不得不讓夜班經理準備剩下的床，在午夜時分給床上用品和毛巾。工作人員真的不會說話，他們的態度很粗魯，讓我們覺得要求衛生紙之類的東西不舒服。

如果我必須說，這是一對夫婦的經歷，可怕的經歷。最初的印像很好。然而，由於英國的氣候特別炎熱，房間很熱，房間內的空調設備會自動關閉，而且房間冷卻效果很差。空調表示它可以低至 19 度，但它並沒有讓房間降溫。我和我的搭檔不得不徹夜流汗，唯一的辦法就是洗個冷水澡。這導致了下一個問題，淋浴頭上有水垢。看到這一點並沒有激發信心，因為整個房間的衛生都是偶然的。我們發現一個腳趾甲也散落在某個地方，這讓我們感到氣餒。儘管如此，工作人員還可以，但是如果早上錯過了客房清潔服務，您將無法在早上更換床單。他們是早上 8 點來的，當時太太還在睡覺，所以我不得不把她送走。

我們需要在深夜住宿。我在最後一分鐘預訂了這個。沒想到太多，但我們感到非常驚喜。房間足夠滿足我們的需要。食物很棒而且價格合理。但為我們做的卻是宋傑。她造訪了我們。如此友好，腳踏實地。我們不確定孩子們的床。她徑直來到房間，毫不費力地把它們編好，並和孩子們一起開懷大笑等。因為Sonjie，我們都感到很自在。

在家庭房住了兩晚 非常乾淨 接待員喬治娜非常樂於助人 進入我們的房間後，我們注意到牆上有一個洞，我們報告了因為我們不想對任何損壞負責 在幾分鐘內，她讓經理史蒂夫到我們的房間史蒂夫如果他嘗試了，他將無法提供更多幫助 他說他知道損壞並且正在修復中 我們將不承擔任何責任 他幾分鐘後回來了一些零食等作為一種方式很抱歉他說他不能換我們的房間因為酒店已經滿了不是我們想換但是很高興被告知他的態度很好。為了公平起見，全體員工在離開史蒂夫再次與我們交談被問及我們如何找到酒店我們告訴他我們昨晚被醉酒的客人打擾他道歉說他將再次與客人交談作為一種抱歉為我們所有人提供了免費早餐 我們拒絕了，因為我們已經制定了計劃 但是再次被問到真的很好 我會毫不猶豫地推薦 Bradford South 特別是如果史蒂夫繼續負責他知道如何管理客戶需求 非常非常好