布拉塞爾頓FernGully Garden & Gifts附近酒店

價格優惠的酒店

大廳在裝修鋪地面，好在房間沒有影響，與其它holidayinn統一標準。

很喜歡,因爲它很乾淨,新建成的酒店,停車區不錯。

我家是Springhill的忠實顧客，但今天入住的是殘疾人房間，廁所超大，早就的沙發牀位置不太好。這家酒店周邊環境很好。

OH the staff!!! I love them! I fell bad for the front lady working because their fire alarm was going off due to a sprinkler or something busting and they were doing their best to accommodate all of us. The girl at the front was on the phone with what I over heard her boss, it was about 11:45am and she checked me in the night before around 11pm. She was helping apologizing and talking all at the same time with a smile on her face. I'm not sure how she was so warming when she was going threw this yes MESS! I was behind a lady who was rude to her as she was trying to take care of what seemed like a billion things at one time. She kept apologizing and this lady said your so rude you could at least have the audacity to apologize that's all I wanted. At that point her face went to a omg kind of thing and she kindly replied ma'am I am sorry and we are trying very hard to get this taken care of. How can I assist you or may I take your information so that when everything calms down we can adjust your rate and again I am so sorry for the inconvenience this is causing you. The rude lady said maybe I should just call corporate instead. This girl was like if that is what you would like I can get the number for you if needed. This apparently made the lady mad and she goes off on this poor girl. OMG this girl looks and says this. I am so sorry that the fire sprinkler froze and busted but I am more then happy to refund you for last night and I will cancel the rest of your stay so you can check out by 12pm as a courtesy late check out and I hope you have a blessed day. The lady's mouth dropped and she said she didn't want to check out she just wanted an apology... The thing this front desk associate was doing from the get go. I started laughing because her comments were professional and polite and she got the best of someone who was going threw the same issue at her house and didn't understand that hotel's have water pipes to that can freeze! This is why the hotel was packed because pretty much everyone that was checked in here was because their pipes had frozen or busted!! The whole point of this review is that the front desk lady stayed calm and apolgized profusely to every single guest that she came encountered with including me and my wife. Thank you to people like her who still have common curtsey and true hospitality. She handled herself and the guest like a decant human being and made sure to take care of us!! Thank you again for the great stay and Kattie keep up the good work and doing what you do!