貝爾福酒店(Belfort Hotel)

Everything was excellent until I had to change rooms due to availability. Keeping it simple, I was told I would have to move 3 nights in a row, which I didn't have an issue with. However, having packed to move for the first time, I was then told I could keep my room for the next 2 nights. On the day of the 3rd move, I packed again and even though my reservation was for a suite, I was moved to a standard double room (3 classes below) without any mention or apology. When I enquired about this, the receptionist became very defensive and blamed her colleagues. It was explained to me that the suite wasn't available and that this happens in every hotel. When I said I would leave, I was then told I could have the suite (which was actually available). However, I was told in no uncertain terms that I should know that the hotel was doing me a favour. I accepted the suite, but then decided I did not want to pay to spend 4 more nights in a hotel where I was made to feel uncomfortable and unwelcome. Therefore, out of courtesy rathe than just turning up at reception with my bags packed and walking out, I informed the reception of my intention to leave, but this was met with the angry receptionist who decided to go and seek the manager's permission for me to leave! Aside from the room downgrade, it is not acceptable to be blamed and spoken to in a disrespectful way, especially when I maintained a polite attitude throughout. This episode spoilt the entire stay, but I am rating the review taking into account the otherwise good experience, where the rest of the staff were excellent and my initial room immaculate.

hotel récent ou refait à neuf, tres bien placé ( centre ville à pied en 5 minutes) parking gratuit devant la réception excellent accueil et excellente réactivité du house keeping pour rectifier le petit bug à l'arrivée ( j'avais demandé une twin et nous avions un double, 3 personnes du house keeping sont venus transformer les lits dans les 3 minutes de ma réclamation BRAVO ) chambre spacieuse et claire avec balcon salle de douche avec fenetre alors qu'il est noté petit déjeuner continental sur le site nous avons eu un petit déjeuner buffet ( excellent aussi ) au dernier étage de l'immeuble avec une belle vue ; ce fut une tres bonne surprise. je conseille de rectifier car cela peut dissuader certains clients

Hôtel avec un service impeccable et anglophone les chambres avec toilettes et douches sont très propres et très spacieuses et le petit déjeuner au calme est digne d un très grand hôtel Le petit bar est très joli et l hôtel est non loin du centre ville

Un 3 étoiles qui a tout d'un 4 étoiles. Chambres spacieuses, bien insonorisées, literie de qualité et mobilier moderne, bon petit déjeuner. Lhotel dispose aussi d'un parking gratuit. L'endroit se situe au calme mais à 5-10min de la vieille ville. A recommander sans hésiter

Hotel con buena ubicación (centro Histórico). En la zona de restauración unas buenas vistas del monte Tampa. Desayuno correcto y muy atentos para que no faltase de nada. Totalmente recomendable.

Bon hotel, bien plaçé, accueil sympa

Hotel literally on the busy road. Rooms facing the street are very noisy

This hotel is very nice and elegant The rooms are clean and spacious and has all the amenities , mini bar is well stocked and bathroom is very nice with very good shower The breakfast is delicious and healthy Best part is the customer service by the staff , she she helped us in warming our food in microwave and sullied us with plates and silverware , Also they helped us in varying baggage’s too , I recommend this hotel for anyone who is travelling to Brasov and needs a comfortable stay away from home

The hotel room was very clean and comfortable It was warm and it had decent size. Breakfast was very tasty with a lot of options to choose from. The coffee was decent and the view gorgeous. Hotel staff was pleasant as well. Location was is very close to the old city