Lovely hotel 10-15 mins walk to old town, lovely rooms very modern , stylish clean and comfortable. Not happy that we entered lift at 14.00 and the lift broke down just below our 5th floor after ringing the bell no response, pressing the phone button nothing, we rang the hotel told them we were stuck in the lift phone went dead waited a few minutes then rang again to be told someone was coming, after waiting again we heard someone outside and after banging on lift was told they were working on it. Waited another 8 minutes then rang hotel to be told they had sent for engineers and it was a 24 hour service and it would be at least 20-30 mins. After sitting on floor of lift and being stuck in lift for half hour two members of staff forced open the doors and said sorry. My issue being no one told us what was happening it was only us ringing the hotel all the time to find out what was happening. No one asked who we were, what room we were in etc.
翻譯