德文酒店(Hotel Devin)

Top Lage im Zentrum, saubere Zimmer. Gutes Preis- /Leistungsverhältnis.

餐廳工作人員和早餐都很糟糕，晚上吃晚餐時，我們在關門前20 分鐘（晚上10 點）去餐廳，一位傲慢且非常不友善的服務員告訴我們，廚房現在已關閉，整個酒店不可能不關閉。甚至吃吐司，在斯洛伐克，人們在下午 5 點吃晚飯，我們應該事先以傲慢和專橫的語氣考慮這一切。所以我們去酒吧喝了一杯，在那裡我們找到了一位非常好的酒保，他了解情況並組織了非常好的客房服務，提供了兩個三明治和一些飲料。當我們想要早餐的客房服務時，我們在早餐方面遇到了另一個類似的問題，我們在電話中被告知，如果我們想選擇吃什麼，我們就必須穿好衣服，然後“像所有顧客一樣”以非常糟糕的方式下樓，傲慢、專橫的語氣。不太禮貌。最後他為我們安排了早餐，兩份早餐收取了110 歐元，當他懲罰我們在房間裡吃飯的中立選擇時，這是令人們難以置信的懲罰。然後我解決了問題接待處的人明白服務員做得太傲慢了。另一個問題是我們在留言卡上預訂了按摩，但非常年輕的按摩師說他不知道該怎麼做，因為第一天上班，我只是不明白一家有水療中心的酒店的管理層為什麼不首先檢查員工是否知道他們必須做的工作以及他們如何提供服務並讓一個承認自己不知道的初學者完成這些工作。不知道該怎麼做，也不知道上週誰會參加培訓課程...

我必須說德文是一家非常好的酒店，位置非常好，最好的是我們選擇了一個可以俯瞰河流的房間，更喜歡晚上的時候，飛碟的景色太棒了！清潔度👌早餐👌樂於助人的工作人員！離廣場也很近我們去那裡過聖誕節，幾分鐘後我們就到了第一個聖誕市場！

The room had an unpleasant musty smell. The furniture was looking tired and the room also was past its prime. I raised this issue with reception who smirked and acted like I was deluded with my concerns. I was moved to another room, which was not as bad as the first. I just accepted that I had made a bad mistake in selecting this hotel, and that i was only there one night. The breakfast was good however, and the pool downstairs was pleasant.

This hotel is in a great location - directly next to the river, one of the main bus stations right round the corner and right on the edge of the Old Town. The staff throughout are all very friendly and welcoming and it does feel like a traditional European five-star property. I had booked a single room and while the bed was a large single and comfortable, it was annoying everything else in the room took the ‘single’ approach to the extreme - one sachet of coffee, one mug, one bottle of shower gel etc. The mini bar was stocked though and everything else in the room decent. The TV was large and had a good number of English language channels, electric sockets next to the bed, it was quiet with decent views and the bathroom was spotlessly clean. I couldn’t get the wifi to work but with the good mobile coverage coped fine without. The bar on the ground floor is a nice retreat, open very late and with a full range of drink options. It does permit smoking but it isn’t overly bothersome and it’s got a really traditional atmosphere with great staff. I didn’t get a chance to sample the restaurant but if the outdoor terrace had have been open that would offer a good place to watch the world go by. Overall it’s a decent option if you want to stay somewhere located in best spot and I’d happily pick it again.

這家旅館是由騙子經營的。我們要求延遲退房，下午 5 點前報價為 10 歐元。結帳後我們被告知收費為每小時 10 歐元，相當於每日 120 歐元的一半。前台服務生說她的英文不太好但還是堅持要全額60歐元。我們要求與經理交談，她也拒絕妥協。他們用信用卡全額收取了 60 歐元。我們入住麗笙卡爾頓酒店的前一天晚上。儘管價格相同，但這些酒店的品質、優雅和服務是無法比較的。或是德文酒店更貴！德文酒店的房間感覺就像美國的汽車旅館，而卡爾頓酒店的房間感覺就像是至尊奢華。