Sundeck水上酒店

Even though we booked a table in advance for a group of people nothing had been prepared. We had to join the tables and gather chairs so we can sit together. The drinks took forever to order and longer to arrive. Some of the meals were cheaply made, like noodles with added fried veg and dried chicken, the chicken was not freshly made. The service was shocking, no cutlery or napkins until we asked. Beer was good and the view was great. I will not be returning. Please do respond as I am not interested in your excuses. Train your staff!

Shocking experience. We booked and paid for 3 rooms. We informed hotel that we would arrive late and they were supposed to send us a link and code to check-in. We recieved nothing at all even after multiple emails and phone calls, including from the booking agent. We had a disabled person staying with us and were arriving late with nowhere to stay. Fortunately the agent saved the day but the lack of care and neglet from this hotels management and staff is nothing short of irresponsible. Wish I could give no stars. Please be aware this hotel doesn't have a reception and you will be left stranded.