提供早餐的佛羅倫斯酒店

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible. Check-in & First Impressions The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect. One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues. Room & Comfort I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning. The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily. One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets. Breakfast Experience The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right. The Villa’s Atmosphere & Location The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city. One Minor Issue The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable. Final Thoughts Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive. Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!

這家酒店房間非常漂亮乾淨！提供了很多一次性用品，包括一次性拖鞋和身體乳，在歐洲酒店裡十分罕見，我們住的房間有個小陽台，望出去很漂亮，能看到樓下的泳池跟周圍的樹林。 早餐雖然不太符合我的口味，但是品類很豐富，甚至有帶蜂巢的蜂蜜。 前台可以幫忙免費寄存行李。 酒店有可以免費借用的長柄傘，當天剛好下雨了所以這點非常人性化。 唯一能算上缺點的就是這樣雖然直線距離上離佛羅倫薩車站很近，但是實際從車站出來到酒店還是需要走比較長一段路，而且佛羅倫薩那個車站出站要下一段樓梯，帶着大件行李真的很不方便，帶着大件行李走到酒店這段路就顯得更漫長了，特別是還有分叉口，信號不好的時候地圖顯示不清楚很容易走錯路。 但還是非常推薦，這家酒店內部環境維護的很好，前台接待很有耐心跟禮貌。還有機會去佛羅倫薩會繼續選擇這家酒店，這價格真的很良心了

酒店位置很好，對面就是火車站。就是剛定就降價了，和攜程反映後，客服馬上補了差價。寄存行李的時候，前台也是推銷30歐升級大客房，我們沒啥行李就沒升級。客房確實不大，主要廁所的門開起來有點轉不開身，應該改成移門。看的見的地方都蠻乾淨，就是杯子桌面都有許多浮塵。提供了燒水壺茶包等，沒有提供免費水，水壺裡有很大水垢，沒敢用。早餐比較簡單。總體性價比可以。

這家酒店離火車站步行大概5分鐘，位置比較方便，門口有家樂福超市，我們訂的房間在最頂樓，但是電梯到不了頂樓，所以退房的時候還得把箱子搬下來再坐電梯，這一點不太方便，

飯店環境優美舒適，房間乾淨舒適，員工熱情友好，早餐豐盛美味。下次來佛羅倫斯我還會選擇入住這裡。

酒店位置不錯，從火車站可以步行到達，去聖母百花大教堂步行大約15分鐘，也可以步行去米開朗基羅廣場。酒店的電梯有點古董感，也許運行有100年了，值得體驗。總之，酒店性價比較高，推薦入住。

優秀的位置、優秀的位置、服務和服務,包括早晨的接待員,他能說西班牙語。他的友和注意力:有游泳池,雖然小,但卻能在夏天,而且他熱情,這也是值得考慮的重要問題。我還讀過他們沒有提示沒有電,而且像我們一樣,很多案件都把你送到二樓,但他們也會把你的包放下。 毫無疑問,我下次去佛羅倫薩的旅館會重複的。

新開的酒店不在老城裡麪比較安靜，但是離景點也有一點距離，走路要十幾分鍾… 但是附近非常多吃飯的餐廳，選擇很多。酒店服務態度不錯但就是…慢。房間很寬敞，尤其是浴室，床品和浴品都非常舒服，最重要是新！一切東西都很新所以住着很舒服。雖然是改造了200年歷史的宅子，但是非常光亮且窗户都用了兩層雙層隔音玻璃，安靜得… 與世隔絕。早飯選擇還算豐富，但是單獨購買需要35歐性價比有點差。

最美麗、安靜寧靜的地方,自助早餐很棒,景色令人歎爲觀止,工作人員走過去,謝謝Andrea,其他客人友好,每個人都很開心。喜歡它想回來更長的住宿。游泳池也不錯