大街水屋酒店

Staying in 5305. Was notified prior to our stay that the big refrigerator did not work. Asked to be moved and then they said it would be replaced upon arrival? That did not happen. Once we got in, the unit looks ok on the surface but so many small issues broken window screens/cranks, busted dressers, ripped lamp shades, strange odor and the list goes on. Would not stay at this unit again if you paid me, nor the place overall due to bad customer service. Would give it zero stars if I could.

We arrived to our condo to find dirty towels in the bathtub, trash in the guest bathroom and empty water bottles on the floor. The condo was not clean and the furniture was beat up and very worn. I contacted David, the manager at the front desk, shared our feedback and he thanked me for letting him know and said other guests wouldn’t be as patient, and asked if we wanted to have all of the issues taken care of or a credit on our bill. I said we were settled in so a discount would be appreciated. We just received our credit card bill and we were charged the $850 for two nights with no discount as promised. I hate providing negative reviews but to have the condo is such terrible condition and to not receive the compensation as promised made it impossible not to write this review. Definitely will not stay there again.