布爾諾GOLDOG - kynologická hala附近酒店

The Royal Ricc is centred right in the heart of Brno just off Zelny Trh (Vegetable Market). Both cathedral and castle are within easy walking distance as is the railway station. The reception area has a fine vaulted ceiling - setting the tone of the historic rooms above. I had a spacious front facing room - with painted ceiling overlooking the street and an outside bar opposie, I was worried about street noise late at night -but the sound proofing is very effective as I heard no outside noise. The bed was very comfortable and the en suite bathroom (with bath) was great. Breakfast is standard buffet fare - more than enough to set me up for the day. Disliked · more plugs in the room, and the lighting could be better if you wanted to ead for a long time (but why would you as the city is fanastic)

Advantages - location - pretty close to the city center, good calm area - small hotel – not too many guests - cozy rooms - decent breakfasts – for its price - friendly personnel trying to help in any situation Drawbacks - “tired” interiors – it seems like most of the rooms require some renovation - problems with AC which was critical for us in Brno in June (30+ C outside) - lack of flexibility from the hotel’s management side I need to explain 2 last points. We were in Brno in June 2023 because of health treatment and didn’t know how long it would last, so we booked 6 non-refundable days in this hotel. We specifically chose hotel, not Airbnb, because we were familiar with local summer and wanted to have a room with AC. However, when we checked-in, it turned out that AC in our room doesn’t work which we hadn’t being told. Then it turned out that there was a big ACs replacement in the hotel at that time (without any notification during or after booking). We managed to get another room on the second night, and at the same got information from the clinic that we may go home after day 3. Via Booking we asked for partial refund because of the inconveniences with AC and partly because we checked-out after 3 nights while paid for 6. After that , I experienced 3 or 4 months (!!) of correspondence with Booking and the hotel management which from the very beginning was ready to refund but always had some technical problems, and in the end just disappeared. Lot of waisted time. Strongly do not recommend, as, unfortunately, with all the advantages I mentioned above , general impression is negative.

Very nice hotel, big rooms, huge beds, nice bar Thank you for welcome Prosecco All workers very kind and helpful

I was a tourist in my hometown, but I cannot choose better hotel. The hotel has free parking in the garage, so very easy for car travelers. Very nice location in the center. Big airy room, nice bathroom. Excellent breakfast - especially the home made bread.

客房與國內四星相比，比較簡單，但是該有的都有，乾淨，也挺安靜。早餐很豐富，可以對標國內五星。

酒店很大，環境很好，原以為布爾諾的酒店都很便宜，沒想到比布拉格還貴，這裏120歐一晚，但是早餐很豐盛，出門叫UBER比較便宜。

首先,市中心附近的布爾諾一家卓越的酒店!!最美麗的體驗之一,非常感謝!我們和朋友一起慶祝生日,工作人員非常友善,他們在我們的房間裏爲我們準備了一瓶葡萄酒和玫瑰葉。真的很棒,我們非常感謝你!!!!早餐絕對是驚人的,有這麼多的選擇,我們不知道先選擇什麼。前台的工作人員非常友好,他們幫助我們做了一切,並給了我們很棒的提示,在哪裏可以去看布爾諾的所有美女!

位置不錯,附近有電車,10分鐘就能到達老城區。從陽台可以看到皮爾伯克城堡。街上免費停車。餐廳聖誕節晚餐菜單不錯。

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.