布爾諾Hausper＇s Palace附近平價酒店預訂

酒店位於非常好的地方。工作人員真的很好（特別是女服務員）。此外，早餐使我們感到驚訝。廣告中沒有提到任何設施，例如浴袍或居家拖鞋-自行攜帶。我們對窗口窗口感到失望:(

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

Wir waren ein paar Tage hier in Brno und hier im Hotel Grandezza mit seiner tollen Lage . Das Zimmer ,mit Blick auf den Marktplatz und die wunderbaren Gebäude waren einfach schön. Alle Spaziergänge von hier aus waren wunderbar, ob die Katakomben mit dem Eingang am Markt oder die Kathedrale , sowie die Museen . Das Personal ist sehr höflich und das Frühstück ein Traum. Unsere Suite war sehr groß und gepflegt. Diese Hotel kann man nur empfehlen.

位置不錯,附近有電車,10分鐘就能到達老城區。從陽台可以看到皮爾伯克城堡。街上免費停車。餐廳聖誕節晚餐菜單不錯。

We are a family of refugees from Ukraine. Upon arrival in Brno, we were lucky enough to spend a week in this lovely hotel! We had a cat and a dog with us, and fortunately, pets are allowed at this hotel. The rooms are very clean, comfortable and spacious. There is everything necessary for a comfortable stay. Very large and comfortable beds, huge TV, balcony, bathroom… Delicious breakfasts and not only! But especially we want to note and thank the staff of the hotel. Absolutely all very polite and nice people! Waiters, maids, administrators, managers. Everyone! Separately, we want to thank the general manager, who helped us several times in solving some issues. The receptionist girl who helped organize transport for us. The waiter who always smiled and treated the kids (and us) with goodies. You all are super! Thank you a lot! We really hope to live in your hotel again, but not as refugees, but as guests. :-) Prosperity to you and all the best!

這家酒店是度假天堂!!該地區這麼多美麗的東西,一個美麗的公園,優秀的餐廳。到中心的無障礙性也極好。房間佈置得很好,工作人員比友好!食物很棒,我從來沒有在任何酒店看到早餐有這麼多選擇的優秀食物!!!入住,因爲你總是積極和微笑,我相信你的客人會和我一樣快樂地回來!!!非常感謝團隊Cosmopolitan,這是一次很棒的體驗!!

酒店位於一個非常平靜的地點,與市中心溝通良好這裏的特色是 有布倫大廈的美味區域早餐 有能力的員工和非常專業的服務 讓客人真的感覺自己在家

我今天到這裏住了4晚,從一些醫療中恢復過來躺在日光浴牀上休息的絕佳地方......所以我想!來到一家豪華的“水療和健康”酒店,你會期望進入水療和健康作爲你住宿的一部分,對嗎?錯!訪問收費90、120或180分鐘。在游泳池邊躺一天,每天24小時收費1000克茲克(從一天中午12點到第二天中午12點,這很奇怪)。1000克茲克是驚人的35英鎊!由於我的治療,我不能使用任何溫泉設施。當我在前台提出這個問題時,問我還能在哪裏放鬆,有人告訴我酒店大樓裏沒有其他地方,但我可以去大壩旁邊的“海灘酒吧”。不過,這裏沒有沙灘毛巾或野餐毯子。我真的感到失望!!當我預訂時,我非常清楚我正在接受治療,需要一個休息的地方,因爲我要求一間陽台房。我們得到了這個房間,但它面向其他房間的背面,我還沒有從它看到太陽也許在早上。哦,還有廁所漏水!很棒......4晚然後回家時間。等不及了!!

酒店本身很好。房間很大,很舒服,有小廚房。很乾淨。工作人員很親切,樂於助人。對於你得到的來說,這是很好的價值。短暫停留很好。該地區有點破舊,但可以接受,感覺安全。它坐落在市中心步行或電車。