Holiday Inn 倫敦 - 謝珀頓(Holiday Inn London - Shepperton)

Nice hotel for the price- could do was a repaint in the bathrooms. Overall good service however abit of confusion with the room.

Fantastic such lovely staff. The hotel was clean and tidy. There was a big event on but they made sure everyone was looked after. The bar staff and Reception staff were happy to help in any way and the kitchen/waiting staff too. The leisure facilities were lush.

It is very quiet and at the same time with good facilities and the surrounding area is open and green and also very clean and the staff was very polite and helpful. I was very satisfied

It was difficult at night to see the way to reception. The 3 reception staff were pleasant enough but were engaged in their own conversation and while I was checking in, the phone rang incessantly without any staff answering the call. My room was fine, clean and bathroom was decent. But please - place a box of Kleenex in either the bedroom or bathroom! Especially during the cold winter months! The heat control in my room only put out cold air - it was a very chilly night indeed in room 207.

Heating not working in my £150 per night room. Temperature outside over-night was -2 degrees C. At 6pm I informed the reception, they said they would deal with it. At 11pm I asked again, still no action. Cold night and even colder getting up early. I had to leave at 6am, and did not fancy a shower in such a cold room. Only received a weak 'sorry' in the morning.

Was amazing. Had a good time. Had lots of vegan friendly foods although they did get my pizza wrong at first and some other guest were a little rude but staff were amazing and felt very happy. Would defo recommend. The singer night was great

We received poor service from the front desk lady named Nina. She was very pushy making us to confirm we have booked our room using a master card ending xxxx, with a very unfriendly attitude. We answer in an unsure tone trying to explain we booked through ******* and we would not have used a master card to book. She was very unhappy with the response and said "that's fine this is your key", without even letting us to finish our sentence. Ended up we were correct, most likely the master card is an ******* account, but we do not want to have another conversation with Nina. The gentleman helping us the next morning for checkout was nice and friendly, I hope the check-in with Nina was a one off experience.

The hotel had a funny damp smell on the ground floor corridor to our room, seem to disappear once inside our room. The pool area needs some TLC and jacuzzi wasn’t working. Staff in bar were friendly, staff on check-in desk not so friendly or helpful, being told different things by different staff members. Overall an ok stay.