威斯汀威斯敏斯特酒店(The Westin Westminster)

Отель очень приятный . Вежливый персонал . В целом пребывание было очень комфортным 💫

We had reserved a king room. When we arrived the check in clerk assured us we had a king room.When we got to the room it had two double beds and was an accessible room with no tub.. We called and basically were told they were to busy and that was just how it was. The tv stopped working after about 15 minutes in the room. After dinner when we came back the elevators were so overloaded with people it took us 30 minutes to get to our room. In the morning the shower had no water pressure. Overall not a good experience.

We have stayed in this hotel 5 or 6 times and been very happy. This time we were really disappointed. There seems to be a lack of general upkeep and maintenance. In our first room, the tv didn't work and neither did the little frig, so they moved us. In our second room, our sink didn't drain properly. We had a handicap accessible room, but the handheld sprayer didn't work. Using the diverter, the above shower head would shut off, but water wouldn't come out of the sprayer. We ordered room service and the food was good, but they just gave us ketchup with everything we ordered, but no salt and pepper. I wrote all of this down and gave it to the front desk when we checked out. We received a bit of a discount @ check out, but it didn't help our overall outlook on the hotel. The front desk staff was very friendly.

My family and I stayed just one night at this property for a quick city getaway. We were very impressed with the ease of check-in, ample parking, available amenities & cleanliness of the property throughout. We especially loved how comfy the beds were. We will definitely stay here again.

Check in was ok, but I would have preferred the clerk let me have the choice of signing up for the Marriott membership program. When I said, "No thanks," He said, "Well I'll sign you up so you get the free internet." The following day, I accidentally locked myself out of my room as I stepped into the hall to make a call while my kids napped. I called the front desk to ask if they could either send someone up or could they activate my mobile key. They said I had to come down with ID but I explained I wouldn't leave my kids and they finally, begrudgingly, came up. That night, we wanted to use the pool, which is advertised as heated but was like ice water. I asked at the front desk and the clerk told me someone would check into it. Our final morning, I asked the clerk if someone had turned on the pool. He said he would check, sent a message, and as we waited while he got no response he said, "I'm sure it's on." So we went and it was still cold. Finally, after calling and saying as such, someone turned the pool on. Eventually it felt like lake water and we went swimming for a few minutes before we had to check out. Generally, I just didn't feel like my business was wanted and that the staff viewed me - and likely others, based on a conversation I had with another guest - as an imposition. The room was in ok condition, a little worse for wear, and the main floor, lobby, and pool area were clean. If the staff had just been more hospitable, this review would be more stars.

we had wine stains on the carpet, the tub had been reglazed but was chipping and so it looked terrible, the grout on the bathroom tile was very dirty. The lobby was beautiful so we were expecting the rooms to also be up to that standard.

I will never stay at the Westin Westminster again and will never recommend this property to any friends and family. It’s made very clear that they don’t like guests who book through a “third party” The bathroom tiles were cracked. The shower leaked all over the floor. The shower door wouldn’t stay closed. The ac in the room wouldn’t cool any lower than 74 degrees on a 100 degree day until it was early morning. We requested a roll away that never showed up.