普雷斯頓萬豪德爾塔酒店的評論

環境不錯，很安靜

酒店比較簡陋，我們去的那天暖氣空調也都壞了！但服務員的態度還是挺好的！

房間很好，但是浴室很差，而且一直有異味 接待人員不知道他們在做什麼，因為他們無法弄清楚預訂在辦理入住時浪費了半個小時，在退房時又浪費了半個小時！

Beds comfy. Leisure facilities very good. Reception staff rude. Very frustrating check in. We had a large van couldn’t exit or enter & had to keep walking to reception for them to open the gate as they don’t answer the landline. Food was very good.

Great place to stay staff were really good and welcoming the hotel its self was very good as well. Had food in the bar which was very good food would stay again.

Room comfy

我已經在這裡住過幾次了。優點是，這是一家舒適的酒店，員工友善，但房間需要更新。插座/充電點很少，床附近也沒有。對於一家 4 星級酒店來說，食物的品質和選擇還不夠好 - 鄉村酒吧的食物要好得多（價格非常合理） - 步行 10 分鐘即可到達。

當我們對牆上的痕跡收取 50 英鎊的強制清潔費提出異議時，客戶服務很糟糕，而這不是我們所做的。我透過電話和電子郵件聯繫了酒店，一周內我通過電話和電子郵件跟進了 3 次，但沒有得到回复，甚至沒有得到確認。我今天聯繫了他們，但得到的答覆不太令人滿意。我已向萬豪總部舉報，以便此事得到妥善解決。這不是我期望萬豪酒店提供的服務。很遺憾，因為餐廳的工作人員很可愛，但前台和家政服務很糟糕。

入住的過程很慢。無線網路連線起來很麻煩，電視總是自動關閉。在酒吧里，服務生不理我，直到我阻止他走過點食物。然後他接受了我的訂單，但後來忘記給我帶飲料。車載充電器沒有路標，無法連接到我的車

儘管入住時間已經很晚了，但到達時房間還沒準備好。所以問我們是否可以使用游泳池等，但已經訂滿了，所以我們不得不去坐在酒吧。每個人都得到了一杯免費飲料，但真的很想繼續我們的計劃。公平地說，工作人員很好，我知道在這種情況下這一定很困難。

Disappointing - hotel photos looks much better than it actually is. Very dated, tired, unclean. Wouldn’t stay here again.

Friendly and helpful staff. Good location for where we wanted to visit. Enjoyed the stay but disappointed the room wasn't cleaned / made up for 2nd night. No sign to place on door other than do not disturb.

It was such a nice hotel and great customer services! Chef was very kind with the requests! Great service and nice, clean hotel with a pool such a great fun for kids and adults!

I have stayed here many times due to work. Great hotel, really good gym, staff very friendly.