印第安納波利斯 Park 100 萬豪TownePlace酒店(TownePlace Suites Indianapolis Park 100)

Unfortunately, this hotel was a disappointment.  There were many unacceptable issues and I àm disappointed it is on Marriott,s list. Here are some of my concerns: 1. Hotel location and clientele.  I could not tell if some of the people standing around the were paying customers or transients or illegals. 2. Our room had an overwhelming odor like carpet shampoo....it really needs to be rinsed....made me cough during the night. 3.  The shower curtain was worn and had tares in it.  The towels were small and thin.  The bathtub had been repaired and the patches were visable and the bath sink had the a noticeable crack. 4. I just did not feel safe and  really feel your property was not up to Marriott standards.  Sorry!

The front desk staff and management are not accommodating. They didn’t want to add my bonvoy number to my reservation. They didn’t want to assist me and my family with the desired room request. They kept coming up with different stories as of why they couldn’t provide the request. They make it hard for a guest to enjoy their stay. They do not provide Marriott expected customer service nor do they meet the Marriott mission/vision. They lost revenue due to their poor customer service.

The front staff was ver helpful and with a smile. Room was clean and breakfast was good. Downside was furniture was dated and not very comfortable. Location of the tv was poor as well. The hallway did have a musty odor. A mixed bag of really good or poor- no middle ground.

I arrived very late at night and was greeted by Angela A. She offered me a bottle of water and a cupcake which really calmed me down after a long and stressful commute. She was very informative and share with me some local shopping and dining options that I could visit during my stay. The rooms were nice and the experience there was awesome overall. Thanks for such a great experience.

This is a very nice hotel with very kind receptionists. Room is comfortable and clean. Small outdoor pool is by the parking. Parking is free. Wifi is very fast. This was my second stay at this hotel. Definitely will stay again. I could hear some noise from the street...

Clean comfortable room. FREE breakfast was good.

All was ok, except the housekeeping staff. I always recognize housekeeping staff work and I appreciate their good work. But really, this time was a pain. Knocking 5 times to the door between 8 am and 11 am seems too much to me. One male worker even used his key to enter the room without knocking, then apologized. Another worker knocked while I was in the shower and tried to enter (I used the lock that time). If it's a strategy from management to ensure hosts check out before 12 pm, please change it. At least, I learned that I should always post the "Do not disturb" tag on my hotel room door

The room was comfortable and spacious. All the employees I interacted with were cheery and helpful. One brought coffee to our table without being asked! The staff cant help it but the location is not the nicest so I am rating this lower than the hotel itself should be rated.

Leaking toilet, grates in heater were partially destroyed, shabby walls, dirty dishes.