布朗斯維爾温德姆戴斯酒店

We tried to check in to our room after midnight. We were given a smoking room that was disgusting. One of the beds had hairs all in it and stains. There was trash left under the chair. We requested to move rooms, to see if there was a nonsmoking room. We were told there were no remaining rooms left, so we left but were told that I need to speak with the manager (Neely) in the morning for a refund/cancellation. When I called, Neely refused to speak with me and instead I spoke with Nil. Nil told me that the room was clean and refused to admit there was any issue. Nil refuses to refund us any of our money or make it right in anyway. I would NOT recommend this hotel or this service.

Check in had sub average attendant who was professional but very apathetic and not interested in questions. Did not write wifi or room # on card. Room 115 was average size and all things working such as fridge, shower, toilet. Beds were mixed as one was ok and one was overused and caved in and lumpy pillows. I slept fine but travel partner did not. Coffee only had one regular and one decaf which was opened. Two double beds should be provisioned for two people. Period. Tried to call office to get more and phone just rang and rang. Worst part of room was clear mold on ceiling in main room see photos. It was very obvious and inexcusable. This room was not cheap and should have had more attention to detail. Otherwise room was clean and in working order. Breakfast was average and they had some bananas, waffles, yogurt, coffee and juice. Eating area was nice. There was no public toilet in the lobby. No place decent to eat nearby just McD and KFC. Would not stay there again in a room with so much Mold. Get rid of the mold, fix some details and I would come back.

Room was not clean at all had an empty Jack Daniel's bottle in there AC didn't work very good nor did the TV. The only nice thing about it is it's in a little secluded location where it is very quiet.