埃斯坦西亞別墅海灘Spa度假村-納亞里特海濱(Villa la Estancia Beach Resort & Spa Riviera Nayarit)

Mi estancia fue genial, el servicio desde que llegamos fue excelente, las instalaciones, la limpieza, la comida, todo me pareció perfecto, volvimos muy satisfechos.

Buena experiencia. Personal muy amable. Nos hospedamos con desayuno incluido el cual está muy completo y bien en general.

El servicio y sus áreas públicas, son lo máximo

Muy agradable, elegante y súper servicio

Hotel muy bonito, muy limpio y excelente atención

Excelente servicio

I like this hotel, but be advised that this hotel has a policy of never accomodating a late check-out or room upgrade request regardless of your ******* status. My comments are based on having Platinum status and having stayed here multiple times over a period of many years. My experience is that most flights out of PVR leave in the late afternoon and the 11am check-out time can have you waiting in the airport vs. by the pool (or someplace else) for 3-4 hours before your flight. The hotel management doesn't seem to understand how valuable a simple late check-out time can be to a travelling family.

I feel compelled to share my recent experience at this hotel to help others make informed decisions when booking their stay. My intention is not only to address the misleading information on ******* but also to shed light on various issues encountered during my visit. 1- Misleading Booking Information: I booked an All-Inclusive stay through *******, specifically selecting Villa La Estancia Beach Resort & Spa Riviera Nayarit All Inclusive. Upon arrival, I discovered that my reservation was for a room-only stay, causing unexpected expenses and inconvenience. 2- Accommodation Issues: During repairs to the glass sliding door, our bath tub glass was shattered by hotel repair staff. The hotel did not have a replacement available, and we were left without a screen between the bath tub and vanity. 3- Hygiene and Safety Concerns: Bees were prevalent everywhere, even in indoor restaurants. 4- Limited Amenities: No coffee service at the pool, and coffee is only available in indoor restaurants, accessible by reservation only. No Buffet restaurant, bar, or coffee shop in the hotel. Guests need to walk to the adjacent hotel, Flamingo, at specific times for these amenities. 5- Internet and Connectivity Issues: Weak hotel internet, no internet at the beach, and no internet access at the adjacent hotel, Flamingo. I believe it's crucial for travelers to be aware of these issues, considering the potential impact on t

We stayed only 3 nights without all-inclusive and glad we didn't. Our meal at the steak house was fabulous, but the one breakfast buffet was unspectacular. The toaster wasn't working, flies all over the bread, no sausage or bacon. Everything seemed tasteless. We ordered nachos at the pool and we were disappointed with them too. Hardly any cheese, guacamole was very bland and very pricy too. Service around the pool was slow. I would never stay here again, sorry. Just not worth the price.