蘇特宮傳統精品酒店(Suter Palace Heritage Boutique Hotel)

Очень красивый отель,но беда с персоналом Приехав в отель с маленьким ребенком,детскую кроватку мы не получили,якобы нужно было предупредить за 24 часа. Впервые столкнулись с таким в отеле 5 звезд. Пришли на завтрак-выбора нет от слова совсем,пару кусочков сыра и прошутто. Есть меню аля Кард,заказали себе,ребенку попросили приготовить овсяную кашу-нам отказали. Это не уровень 5 звезд. При таком симпатичном месте,стоит задуматься,как бы улучшить отношение персонала к посетителям,что бы больше таких отзывов не было.

Уровень отеля просто кошмар хороший ремонт красивая обертка но ужасное содержание детскую кроватку для ребенка предоставить не смогли шумоизоляция в отеле ужас и овсяную кашу для ребенка сделать отказались а вишенкой на торте оказался хлеб с плесенью который мы хотели сфотографировать но персонал не дал

I paid for room with 366 sg feet and I received first, one room with 248 sg feet. After discussion with the person from Reception I rcvd a room with 366 sg feet. In the room, the temperature was very low, the equipment for heating almost not exist.

If this is Bucharest's most luxurious hotel, then I don't want to know about the other 5* properties. Instead of being helpful and friendly, the staff is behaving very arrogant. Helping with the luggage? After asking twice and not without rolling their eyes. They wouldn't allow taking pictures with a mobile phone inside the hotel, as a paying guest, because they consider themselves very "exclusive". 10 minutes before the end of breakfast time, the waitress sees herself unable to take an order for some eggs because the kitchen "closes", though the restaurant is opened non stop. At lunch we ordered a Tuna Tatar, which took 45 minutes! The furniture inside the Suite has witnessed Ceausescu. The complete hotel is a joke and not worth half the price. If you have any expectations go something else.

Кто собирается в Бухарест, то, советуем этот отель. Приятная атмосфера. Хорошая цена и качество, Прекрасный вид на Парламент. Единственное, что далеко от старого города. Отель очень красивый со стороны

An absolutely amazing experience in aesthetic delight and comfort. I felt like I was living in a fantasy. This heritage-listed hotel has everything in terms of comfort, beauty and luxury. The restaurant is very good and the breakfasts are excellent.

Definitely unlike any hotel I have ever stayed at. The room was quite elegant. Front desk staff were very accommodating. Everything such as the AC and WiFi worked flawlessly. The private terrace provided a stunning view. The only possible downside for some visitors is that Suter Palace hosts many events so sometimes there is a large group of people there well into the evening. With only 14 rooms and a handful of suites in an historic building, you will feel like a VIP at Suter Palace.

Really nice and classy hotel. Rooms are clean and stylish. Hotel is located on a quiet street. Restaurant food and service is amazing! Like a Michelin Star restaurant, but private and quiet. Recommend to couples and business travellers both.

Some really friendly personel but also some rude personel, the tall guy at the vallet can get some improvement. We had a package send to the hotel and they took extremely good care of it. Also we arrived another valet employee was there and he was very nice. We had room 306 and the room was okay. For the money we payed its not what you expect tho… we payed way less for way better comfort hotels in big cities. The airco could not get the temperature below 23/24 degrees our whole stay. It was 28 degrees outside. The worst was the bathroom, there was no way to shower without flooding the bathroom. There was such a big gap between the shower door and floor that 20% from the shower directly went on the floor. So 5 minutes showering turned into cleaning the whole bathroom floor after showering. The first time I didn’t notice it and ended up in cleaning and drying for half an hour. We felt like complaining on this matter was no use since we saw the airco problems on some other reviews, and you cannot fix a shower door that easily, cant imagine we are the first one complaining as well. We put a towel under the door and we could shower for 10 minutes without flooding the whole bathroom and only needed to dry it for 5 min… I felt a bit embarrassed for the drained towels every day and apologized to the cleaner. There is not much parking place and they argue to hand over your car keys. Since I had a rental and in my contract i am the only one allowed to drive in the car this was no option. Also I dont want to give my own car keys to someone who parks my car everywhere and no where. It would be nice to know this upfront because this would be a deal breaker to me since I dont like valet parking at all. If my car is damaged. Also its not close to the city but a bus stops close by. We did not use the restaurant but it was deserted. Didn’t see anyone there during our 5 nights stay. Good strong points: Pretty nice building, okayish breakfast, and good beds. It was also very clean. Would not come back the next time I visit Bucharest. Considering the price/quality, which have been better at other hotels in big cities.