格勞斯特酒店，貝斯特韋斯特品質精選(Gloucester Robinswood Hotel, BW Signature Collection)

The hotel was absolutely amazing, loved the pool section as well, me and my partner had an amazing time, employees are really nice, hotel was clean and tidy, facilities were clean :) Highly recommend!

Enjoyed the stay yet again as it’s our third time. We mainly book as we get to stay and use the spar facilities which we love. Little disappointed you have to pay into for parking.

The staff were very helpful. The meals were very beautifully presented. The staff were very considerate of my son who has special needs.

Great sized room and very clean. Slept ok but room extremely hot. Very small window and small fan didn't cope. The corridor leading to room was extremely hot too. Pint of if coke and double g&t cost £19.... .....rip off Breakfast ok but very dry.

Although officially a 4-star hotel with a gym and spa, this hotel really comes over as an average 3-star Travelodge/Premier Inn style hotel, with a dated 90s style reminiscent of Alan Partridge's stint at the Linton Travel Tavern. We found that the room was dated in style, but clean enough. The double bed was two singles pushed together, which kept moving apart in the middle. Otherwise the room was okay, although the soundproofing is poor, and we were woken by the people in the room next door rolling in drunk at around 2am. The pool and spa area again is quite dated, and nothing special in style (think 90s leisure centre). Although the small sauna and steam room were functionally very good, the pool seemed over chlorinated and stung my eyes. The gym is quite well equipped and a bit larger than the average hotel gym. The hotel has its own car park, but you will be charged to park, which is a real cheek and an unpleasant surprise. The breakfast was below average, with cheap poor quality sausages and anaemic looking bacon, with cooked items running out and not replenished. We did not use the restaurant in the evening, so cannot comment on that. In summary, an adequate and functional hotel as a base for exploring the Cotswolds, but if you're booking for a special occasion or treating a loved one to a spa weekend, you'd be better off looking elsewhere for something a bit more special.

Upon arriving I was disappointed that I had to pay £5 to park my car overnight. Check in was quick process. Made a reservation for the evening in the restaurant and due to a tour had to have dinner after 8.30. Looked at menu online and made my choice of what to have. Arrived at restaurant for my booking to be given an A4 piece of paper with what could be described as a “bar menu” to choose from. Bar 3 other tables the rest of the restaurant all had the full menus to choose from which was really disappointing, especially the cost of room along with the bar drinks I was very disappointed to be informed this by the waiter.

Must say Hotel and Reception welcome staff were lovely but we were not informed before arriving at 7.30pm that restaurant was full and closed at 8.30 because only 2 serving staff were available, but we could order bar food from the same menu and served by same 2 serving staff ?. Only vegetarian option was risotto and rice was not fully cooked. Breakfast was absolute shambles, waited to be seated for 5 minutes but no one came so just had to find a table that been cleared from last guests, had to join queue for coffee cups as none were available, complained to staff as no bacon, scrambled eggs (was 1 fried egg left), no mushrooms left, when eventually food was replenished had to wait as plates were gone !!!, very disappointing service 😞

I arrived slightly later than planned so popped up to my room to drop my bags off and then went down to have dinner. Hanging over the shower rail in the bathroom was a very dirty bathmat, which I reported to reception. It didn’t inspire confidence in me with regards to the cleanliness of the rest of the room. There were a few hairs in the bath also. The wall around the window in the room looked like it was rotting/falling apart. The receptionist was very apologetic and brought a clean bathmat. In the restaurant I ordered calamari and the burger. The calamari was nice, the portion could’ve been a little bigger to fill the dish it was served in. I was then brought ‘beef bourguignon’ rather than a burger. I was a bit surprised and then it dawned on me that the waiter must have heard bourguignon rather than burger. Instead of offering to change it he said ‘this is better’, it was nearly 9pm at this point so I didn’t make a fuss and just ate it as I was hungry. It was very nice but clearly not what I had ordered. There was a long wait to ask for dessert and then for the bill. I got up and stood by the till for a while and two members of staff walked over and said they couldn’t do bills and would get somebody else. There weren’t that many people in the restaurant but everything seemed to take an age. The supervisor in the restaurant was very pleasant however. I went for breakfast just before 8am and half the dishes were empty, refills were slow. Very disappointing.

Value for money. Choose the breakfast, it is the best breakfast I've ever had in a hotel. Beware of parking. Cannot fathom why you would need to pay for parking at the price of the room and the area it is in. Rooms clean, beds were comfy for us (firm).