I came here on an unexpected 2 night break, as our plans for Marrakech fell through. Undeterred, we thought we would have a spa break. The hotel is beautiful. I like the decor - its a little safe, but nonetheless elegant. Slightly misleading to book a Crescent Room only to find a view of rather less than attractive neighbouring buildings at the back of the building. The staff here are superb. The young man in the bar mixes a mean Champagne Cocktail and is hugely welcoming. The hotel needs to invest in him, and expand the cocktail menu. He offered to make a few off menu cocktails, but there should be a broader list from which he can also prepare as he was alone on the night we visited. Please don't charge for pithy bar snacks , that's always a cost saving too far in a 5 star hotel charging fee 235£ a night. A bowl of peanuts or salted crisps are a basic gesture of welcome when you're then charging me the same for a champagne cocktail as I would pay at the Savoy. We dined in the restaurant one night - varied courses which were delicious and very well presented. Our waiter was superb: informed, welcoming and attentive. Breakfast had a similar feel although on the second morning the hotel was very busy and a few waiting staff dropped thee ball. Nothing major - and they retained their universally charming personalities. The breakfast (made to order) and the buffet of fresh fruit salad, juices, cereals, yoghurts and pastries were excellent. The dining room doesn't seem to have a Maitre D' or Maitresse who would watch over proceedings and step in when needed. Please PLEASE change the Tragedy Playlist. I am a classical musician so may be more sensitive but I really do not want Barber's Adagio for Strings and Schindler's List playing on a loop at 9.30 am or 8 pm for that matter. Please be more imaginative with the music so it reflects the time of day and sets the tone for the experience. The spa was superb and again all staff were delightful. The treatments and pools were a tonic and a fantastic way to spend a day. All in all, very good. A few details need sharpening, but this hotel has a very fine staff at its heart and I hope the CEO listens to them. They are local and know what visitors to Buxton expect and enjoy.
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