凱爾恩斯湖區温泉度假村(The Lakes Resort Cairns)

プールの利用者があまりいなかったので、滞在中ずっと空いていてよかった。夜も10時まで入れるが、照明が少なすぎて、暗すぎるのでナイトプールでは入りづらい。 施設や設備はすごく綺麗というわけではないが、許容できる範囲内ではあった。 到着日に荷物を預けたかったが、朝早すぎるとホテルの受付は空いていないので、預けづらいのが難点。しかし、たまたま清掃か何かの従業員の人がいて、預かってはもらえた。チェックインも時間ぴったりになるまでは、受付に人がいても対応はしてくれない。 帰りは、ホテルの入口付近で大型タクシーを呼ぶ方法を悩んでいたら、従業員の方が声をかけてくれて、呼んでくれて助かった。 ホテルの受付から、部屋までの距離が結構あったので、そこまで子供もいるので大量の荷物運ぶのが大変だったため、カートサービス等で運んでくれると助かると思った。建物の入口は階段になっているので、ベビーカーや大型荷物を担がないといけなかったのも少しつらかった。 総合的には、小さな子供がいる家庭にはキッチンや洗濯機もついているので、海外旅行の長期滞在にはとても助かる施設ではあったし、市内までのバスも頻繁にくるため、遊びに行くのも困ることはなかった。長期旅行が充実するものになった。

Beautiful resort. Clean rooms with everything you need. Pools beautiful and clean. Immaculate gardens. BBQ areas cleaned every morning. Reception so helpful advising us on activities for kids. Will stay again.

Terrific place for a holiday. So peaceful and utterly safe. A number of swimming pools suitable for all ages. A tennis court. The grounds are immaculate. There is a cafe that serves wonderful breakfasts and a Thai restaurant that serves great lunches and dinners. The rooms are spacious and very well appointed. Close to public transport so getting around is very reasonable. There is a supermarket very close by that stocks all your needs. Very highly recommend this place for a couple or a family to stay at.

Stunning pools and gardens are just the icing on the cake with this awesome property. We had a one bedroom apartment and even with the two levels of stairs it was amazing. Full kitchen, laundry, free carparking and super big bed. The staff are superb, nothing is a problem and they are always obliging and doing their best. The gardens and pools are just brilliant, we swam every day and loved the peace and quiet of the resort.

Our family of five stayed in a two-bedroom unit in July. Plenty of space but the mildew on the net (yes net!) curtains in the kids' room was so bad it smelled like cat wee. We asked them to remove the curtains and clean the black mould/mildew out of the window tracks - which they did - and that made it much better, although we had to prop their door open, leave the windows open and leave the fan on the whole time to make it habitable. There were big mildew patches on the nets in the main bedroom, and mould in the tracks, but at least it didn't stink like the other room. They make a big deal of you having to leave it clean and tidy so imagine our surprise at finding unwashed crockery, a pile of sand (in the pantry!) and a generally dirty feel. The grounds are lovely but beware the midges, and don't be fooled - as we were - that the gym is temporarily out of service and will be usable when you stay several months after booking; it has apparently been out of action for a number of years! Apparently they're upgrading some of the units; unfortunately this meant furniture being dragged around the unit above us at 7.30am one morning. Oh, and the smoke alarm in room 104 randomly went off twice in one night - 12.15am and 5.15am. Happy holidays!

I booked The Lakes for our long awaited family holiday as the photos looked beautiful. Our room was in fact very dark and VERY dated. We were told on arrival that "there are only enough essentials (like toilet paper and dish liquid etc) to get you through the first night, after that you must replenish them yourself". I discovered why the dishes and glasses in the cupboards where all grotty when I realised there was not a single tea towel in the place (in a self contained 3 bedroom apartment -go figure)! The beds were made up with sheets only and it was unseasonably cold so we searched for blankets which we found (1 light blanket per bed) in the cupboards. There is no room service at all so you need to wash your own towels. On departure, we found reception closed and locked (apparently its not open on weekends, or after 5pm on weekdays!). We were given no instructions at all about where to return our keys and the after hours number was ringing out. There were other disgruntled families waiting with kids and luggage -some trying to check in and some trying to check out in time to catch flights. This is NOT a resort, it's a complex of mostly owner occupied apartments so there's minimal service. And to top it all off, we spent $400 in Ubers just to get in and out of town each day as it's not ideally located.

Fantastic place, amazing pools, delicious Thai restaurant. Gardens are spectacular highly recommend bringing the family for a stay, we had stayed here for 4 nights then went to Fitzroy Island for 2 nights we were supposed to be going and staying at a place in the daintree which was such a disappointment we cancelled our week there and happily came back to the lakes the staff were amazing accommodating our needs will definitely be back

We were highly disappointed with the services . Reception staff was not friendly at all!! we booked for 6 people and there were not enough blankets Tiny bed rooms... poor wi fi... washing machines top was clogged with dirty water and detergent....dishwasher not in working condition... which made it HARD for a family of 6 ...

This is not a HOTEL. The reception is only open limited hours during the week and closed during weekends. Check-in is not a problem as they leave your keys and map in a lockbox outside the main door, but if you need anything there is no one you can talk to. The big red button outside the main door (suggested for after hours call) doesn't haver a real service active. it just points you to a number in your receipt? there are other numbers stuck outside the main door, but they do not answer. After checking out on a Sunday morning, I needed to store my luggage a few hours before my flight, I had to make multiple international calls trying to reach someone without success. eventually, I was lucky to spot the manager walking inside the hall, from the outside. He gladly accepted to take my bag. He even gave me his number to text or call him and we agreed upon a time for me to retrieve my bag, he told me he was going home but he would come back when I texted him. When I reached out during the day he didn't answer for over 30 minutes. Eventually I was able again to spot someone walking inside but they could not open the main door from the inside, Luckly the manager answered their phone calls and they gave me my bag. In the meantime other guests needed to check in but they forgot to put the keys inside the lockbox outside. All of This was on a Sunday before 2pm. These are services you normally expect from a Hotel with a reception.