The hotel is so terrible it needs serious improvement. The management should be sacked. The staff are rude, passive-aggressive and seem to not know anything. My whole group, and numerous other people we asked, felt uncomfortable even going to the bar (or reception) due to how unnecessarily rude and miserable everyone is. The nicest staff member was the young lady at the stack bar. Cleaning staff were also very nice and helpful. Drinks are disgustingly watered down, many drinks aren’t included and every drink is served in a half pint glass so you have to constantly be at the bar. As a group of not big drinkers, even we had to pay to get on a good, holiday-level. The hotel completely ruined our holiday. We’ve spent all year working, straight back to work when we get back, and we feel we’ve wasted our time off and money. The area and bars around it are very good however, so spent most of our all inclusive holiday out. I’ve never stayed in a hotel so poorly run. Two work men, who we assume were staying on site, harassed us every morning, while the bartenders laughed along. Definitely wouldn’t recommend it for young women, as you’ll spend your whole holiday feeling uncomfortable. The room was infested with ants, which we didn’t complain at the time because we knew we’d get a blunt and likely ignorant reply. Another lady was complaining about similar things when we went to check out and the older receptionists attitude was disgusting. Our air on also leaked all over the balcony every time it was on cold. Our room was supposed to fit 4 people, which is unbelievable. It included one uneven sofa bed and no room anywhere to store anything. The bathroom sink was overflowing with 3 people’s toiletries, it would be impossible to fit another person in there. There is a cash machine on site, most likely so you can withdraw cash to use at the water vending machines. It still comes out warm however, as does the free water at the bar, which none of us, or anyone else we asked, could drink as it tastes stale and is, again, warm. We won’t be staying again and nobody else we asked would be either. The hotel is an absolute joke, anyone that is satisfied with it has appallingly low standards. If you want to spend your holiday depressed, it’s definitely the place for you. Will be contacting customer services as even though the holiday was cheaper, it was definitely not worth £460+ each. Genuinely wouldn’t even pay anything more than £200. The place needs investigating, a new manager, and the staff need serious training.
41 評價