We stayed at the Nayara Atacama resort for 3 nights as a family of four. Overall, I liked it enough and don’t have any terrible complaints, however I rate it a 4 out of 5 since it could be a lot better. The property is beautifully situated. It is near the town of San Pedro, and close to many excursion sites. The hotel certainly offers lots of options to take advantage of this. The rooms are spacious and well appointed. Excursions were great with the tour guides being very helpful and entertaining. Most of the time we were on our own with a tour guide for excursions. Why a 4, not a 5? We felt like there were a lot of little things that were annoying - and it added up. In fact, I would rate it lower if it weren’t for the fact that every single staff member has done an amazing job. The team just makes such a huge difference. Any request or question - they were all immediately happy to help. First, a fairly minor point -- you are essentially forced to book your excursions before you even see the room. After a long day of flights / travel, that’s not ideal. I recommend that you contact them ahead of time and figure out what you want your schedule to be - because there are many options. Second, the meal times are completely out of sync with both excursions and the spa schedule. For example, first half day excursions all end at around 12:30 but lunch doesn’t get served until 1:30. So you get back tired after a trip and have to wait for an hour to get food. The worst part was at dinner - we had to rush through our meal (only starts at 7:30) to make the 8:20 astronomy hike. We saw several other families doing the same and complaining that it was difficult to finish a meal in 50 minutes. And the spa closes at 9, which means you can’t ever go after dinner. Yes, there is a limited bar menu but we just found all of the scheduling to be incredibly inconvenient. This is especially true for kids. It would be such a simple fix to extend the meal times and create a more relaxing mealtime atmosphere for everyone, instead of adhering to a random and rigid schedule. Third - and this is the biggest negative -- my kids were utterly disappointed with the pools. These were probably the worst hotel pools we’ve seen, unfortunately. They are super tiny - and all but one are freezing cold. One of them was getting redone while we were there (and the smell from construction was strong) and the only heated pool was dirty and they kept trying to clean it… but it was pretty green. I think it is fine if adults just want to relax by the pool (in which case there are plenty of quiet and secluded spots) but if you are traveling with kids, it is just not the place for swimming. That isn’t great because kids get tired on excursions and a nice dip in the afternoon would be perfect. I probably wouldn't have booked this resort if I knew about the pool situation. Overall, definitely a decent place to stay in Atacama. I would just be aware of some of these minor issues so you ar
35 評價